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Business Profile

Computer Software Developers

Rockstar Music, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a marketing agency that has been working with Socialive for 17 months now. Overall, we have had a good experience. We signed another annual contract in July in the amount of $4,000.Over the last five months weve had various issues that ********** acknowledged, but gave us reasons as to why they were happening. This last month there were a couple unexplained technology issues that cost us a large client in the amount of $18,000. After working with Socialive, they admitted that they were stumped and that there was some type of glitch between iOS and their platform. They had no remedy and no solutions as to how to fix the problem. This goes against the contract services stated within the contract because we are now no longer able to use the mobile function for our clients and 90% of our clients record on mobile devices. ********************** had worked with their engineering team to try to come up with a solution, but they said that they would need at least a few weeks and *hoped* that the iOS upgrade would fix the problem but gave no guarantee which means our business with all our cleints is completely stalled.Because of the inability for Socialive to perform the way they stated that it would we asked for a prorated refund on our annual contract. Socialive did not agree to this and told us they wanted all of our clients to use their desktop computers. Our entire business is built around mobile videos so this is no longer an option. Given multiple sections within the contract, we are entitled to a prorated refund. If social does not agree to the refund, we will be seeking legal action.

Rockstar Music, Inc. is NOT a BBB Accredited Business.

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