Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've shared my break-up, a Bodi "coach" preyed on me. Used me for sales of their c*** and to prey of my vulnerability. Apps like **** give pre-recorded workouts that don't contact people, don't try to sell them ****, and don't prey on volunerable females

  Business Response

  Date: 05/12/2025

  Hi,

  Were sorry to hear your concern. However, we have no record of your account based on the information you provided.

  If this is still a valid concern, please contact us at *******************.

  Thanks,

  BODi Support

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company automatically renewed year subscription without letting customer know. I was not aware the subscription would be automatically renewed until they charged my card 190+ dollars. I cancelled it immediately the SAME DAY and requested a refund and they refused. This is predatory business practices. I never received an email saying my subscription was being renewed.

  Business Response

  Date: 05/09/2025

  Hello ******,

  Upon reviewing your account, we have confirmed that on May 06, 2024, you purchased an annual BODi membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on April 04, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon. 

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual **** membership renewed on May 06, 2025. Your annual **** membership was cancelled on May 06, 2025. You will continue to have access until May 06, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22, 2024 I received an email confirming my request to cancel my Beachbody membership. It was also noted on my Beachbody account that my membership was cancelled as of July 22, 2024. The email used for my account was *********************** I was shocked when in the middle of March 2025 my Discover bill had a charge for $179.00 for a 12 month Beachbody membership as I had cancelled it on July 22, 2024. I called the number on the charge. It was a nonworking number. I then contacted Discover and shared with them the email and a picture of my Beachbody account stating it had been cancelled on July 22, 2024. They refunded me the $179.00. In the middle of April I received my Discover bill which again had the Beachbody charge on $179.00. Beachbody changed their customer service support. You no longer have the ability to speak to a person. You have to chat or text with them. When I finally was able to text with a Beachbody representative it was discovered that there were 2 emails associated with my account. One being an email I haven't used in years. Since I cancelled my membership using the ********************** Beachbody used my old unused email to charge me $179.00 for a membership I cancelled on July 24, 2025. When I stated I cancelled my membership on July 22, 2024 ***** responded that they used my old email to charge me as it was "active" and I did not cancel it. I find this business practice deceitful and unscrupulous. I had no idea this email was being used as I had updated my email. I no longer used the **************** for Beachbody correspondence. Since I contacted her outside of the 31 day Money Back Guarantee she would not refund my money. I also filled out and submitted a review to the Beachbody Corporate Review team contesting this.

  Business Response

  Date: 05/07/2025

  Hello Una,

  Upon reviewing your account, we have confirmed that on March 07, 2019, you purchased an annual *** membership under an ******* email address. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  On July 29, 2020, you purchased a secondary annual *** membership under a ********* email address. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.
  
  On July 22, 2024, you cancelled the annual **** membership under the ********* email address. The membership was cancelled as requested.

  However,the annual **** membership under the ******* account was still active, and we did not receive any prior cancellation requests for the account.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Please note, only the customer can enroll into a membership or subscription online. Customer support does not have the ability to do so.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on February 03, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership renewed on March 07, 2025. Your annual **** membership was cancelled on April 30, 2025. You will continue to have access until March 07, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  
  

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My automatic renewal was always done via a team member. Beachbody fired all of the team members who provided ***************** fore renewals. I did not receive an email or red flag message in my app as the customer service agent states. I went through all emails including trash and it is not there nor a message in my app. Upon some investigation there are numerous complaints online about the company saying the sent out emails & falsely accusing customers of receiving emails and opening them in order for the company to charge clients and not refund them. I need to cancel my subscription for this year due to some personal issues. I called the day it was pending on my debit card. I have been a loyal customer for years and very upset with the lack of care.

  Business Response

  Date: 05/07/2025

  Hello ***,

  Upon reviewing your account, we have confirmed that on April 12, 2024, you purchased Total Solution Pack. Your package included a Preferred Customer membership, a monthly ********************** subscription and an annual **** membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  On May 01, 2024, you cancelled the monthly Shakeology subscription online via self-service.

  On May 12, 2024, you cancelled the Preferred Customer membership.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on March 11, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon. Our records show the prebill email was opened/viewed on March 11, 2025.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership renewed on April 12, 2025. Your annual **** membership was cancelled on April 16, 2025. You will continue to have access until April *******, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23264184
  
  I am rejecting this response because:   

  A-   Previously I had a team member contact me to renew my beach body membership.  The team member added and cancelled services on my account. ********************** removed team members and opted to allegedly send out emails about renewals instead. 

  B- Never received or opened said email.  I check online there are numerous complaints of other members who also say they did not receive an email to renew subscription. Nor did they open an email. 

  C- I called to cancel the subscription as soon as I saw the charge on my credit card. It is ridiculous to charge someone a full year subscription for something that hadn't even cleared a credit card. 

  D- I  believe Beach Body is acting in bad faith by deceiving customers into paying for an additional year of services by alleging that they sent out an email and it was opened by myself. 
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 05/09/2025

  Hello ***,

  Just clarifying a few things mentioned in your response

  Partners did not have the ability to cancel a membership or subscription on behalf of a customer. Only the account holder had the ability to cancel.

  The annual BODi prebill email was sent to the email address on file on March 11, 2025. Our records show that the email was opened/viewed on March 11, 2025.

  This notification advised of the next renewal date and renewal price with a link to manage your membership prior to the next scheduled renewal.

  Your annual BODi membership renewed on April 12, 2025. Your annual **** membership was cancelled on April 16, 2025. You will continue to have access until April 12, 2026, (your account will NOT automatically renew).

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23264184
  
  I am rejecting this response because:

  I Never received email. It is a blaten lie that it was received and opened. I have checked all of my email folders and do not have an email. 
  

  Again after you claimed this and you would not provide a refund I went online to find hundreds of complaints from people saying the same thing. They never received the a renewal email. 
  please provide refund as I never received email and will not be using beach body. 

  
  Sincerely,
  
  *** *****

  Business Response

  Date: 05/13/2025

  Hello ***,

  As previously explained, the annual BODi prebill email was sent to your email address on file on March 11, 2025. Our records show that the email was opened/viewed on March 11, 2025.

  Your annual BODi membership renewed on April 12, 2025, and was cancelled on April 16, 2025. You will continue to have access until April 12, 2026.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23264184
  
  I am rejecting this response because: 

      You keep repeating the same lie over and over. Saying that I received an email and opened it from you on the date you indicated is a complete lie.  I never received or opened an email from you about the renewal date or I would have canceled my service before the renewal date. I did call and cancel as soon as I saw pending charges on my bank account.  It s no wonder your company has thousands of BBB complaints, negative ****** reviews, & other complaints.  I filed a dispute with my credit card company. 

  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against this company for a recent "subscription renewal", that was billed on 3/31/2025. I requested a refund on April 9, 2025 and was advised to submit an appeal as although it was a digital product, it did not qualify for their 31 day MBG, because it was not within 31 days of when I initiated my subscription (3/31/2020). It was, however, within 31 days of renewal, and I requested an appeal as I did not receive an email reminder prior to the renewal, and I have also been a loyal customer with this company for five years. I have spent over $1600 with this company, and am simply requesting a refund for my recent renewal, as I do not intend on using the service this year. When they responded they sent a screenshot of what the email that was supposedly sent to me as a reminder looked like, however it did not show that it was indeed sent to my email on the date that they claimed (2/27/2025). I have included a screenshot for reference.

  Business Response

  Date: 05/01/2025

  Hello ****,

  Upon reviewing your account, we have confirmed that on March 31, 2020, you purchased a Barre Blend and Beachbody On Demand Challenge Pack. Your package included a monthly Shakeology subscription and annual Beachbody On Demand membership.During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  On November 09, 2020, you cancelled the monthly Shakeology subscription.

  Because your annual BODi (previously Beachbody On Demand) subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our system shows that a pre-bill notification for the next annual BODi renewal was sent to you on February 27, 2025, to the email address on file. The subject is tilted,Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual **** membership renewed on March 31, 2025. Your annual **** membership was cancelled on April 09, 2025. You will continue to have access until March 31, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 05/10/2025

   
  Complaint: 23248168
  
  I am rejecting this response because:

  I was advised that I had been sent an email prior to the renewal of my subscription. I never received said email after reviewing my inbox using the provided subject header of what the email "looks like". I was never sent a copy confirming it was indeed sent to my email address. I also have been a loyal customer for five years, and have spent over $1600 on recurring subscriptions, as well as products from this company. I am simply requesting a refund for the latest subscription renewal. It is poor customer service on behalf of the company to not take such things into consideration. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 05/13/2025

  Hello Cara,

  The annual BODi prebill email was sent to your email address on file on February 27, 2025.

  Your annual BODi membership renewed on March 31, 2025, and was cancelled on April 09, 2025.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my BODI by Beachbody membership at the end of March 2025 through the app since they no longer offer customer service via phone call. ********************** now only offers customer service via text messages which is completely absurd. Even though the membership was canceled, we were charged a full year of membership on August 5, 2025 without authorization. When I noticed the charge on April 10, I went into the app and noticed that the cancellation never went through, conveniently for Beachbody. I texted with **************** explaining that I had canceled my membership weeks ago and that we had not used the service for many months, but that did not matter to them and they insisted that I did not cancel the membership.I explained that I had not used one second of service for the year that I was billed without authorization and they did not care. They refused to give me my money back, this is a SCAM!!! How convenient that they do not see any trace of my cancellation. Since I am too busy, taking care of my mother with double uterine cancer and Alzheimers (hence the reason I no longer have the time to use the platform) I was told it was my fault for not noticing that I did not get a cancellation email. I would expect the cancellation button to be sufficient since I clicked on it and expected the cancellation to go through. Why would a legitimate, upstanding company want to charge somebody for a service that they did not use?! Why would a legitimate company only offer customer service via text?! I was a loyal customer to ********************** for over 8 years (since 2017) with their workout programs, Shakeology etc., but I am finally realizing that all of the talk about BODI by Beachbody going sideways is true. I want a COMPLETE REFUND and I will never recommend Beachbody to anyone else ever again!!! In fact, I will make it a point to shout from the mountain tops, how BODI by Beachbody does business as a warning to others!!!

  Business Response

  Date: 04/24/2025

  Hello Audina,

  Upon reviewing your account, we have confirmed that on April 05, 2024, you purchased a Total Solution Pack. Your package included a monthly Shakeology subscription and annual **** membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  On December 29, 2024, you cancelled the monthly Shakeology subscription online via self-service.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on March 04, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon.  Our records show that the prebill email was opened/viewed on March 04, 2025, and March 05, 2025.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual **** membership renewed on April 05, 2025. Your annual **** membership was cancelled on April 10, 2025. You will continue to have access until April *******, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charged my account a renewal fee of $179 without notification. I didnt even know I had an account nor have I used it. When I contacted them, they couldnt provide me ANY documentation of when I had agreed to this amount. They would not provide me with the initial term or a reciept.They intentionally use questionable tactics and do not inform you of changes.

  Business Response

  Date: 04/21/2025

  Hello *****,

  Upon reviewing your account, we have confirmed that on April 14, 2021, you purchased an annual Beachbody On Demand membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions,the renewal is not based on usage it continues to renew until you cancel your subscription. You may confirm these details by viewing your order confirmation email that was sent on April 14, 2021.

  Because your annual BODi (previously Beachbody On Demand) subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification was sent to you on March 13, 2025.Our records show the email was opened/viewed on March 13, 2025. At the time you had the ability to manage your membership and subscriptions prior to the next scheduled renewal.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  On April 19, 2025, you contacted customer support and you were provided the original invoice for your initial purchase as well as the **** prebill email.

  Current Account Status:

  Your annual **** membership renewed on April 14, 2025. Your annual **** membership was cancelled on April 17, 2025. You will continue to have access until April *******, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2025 company charged credit card $89 for a product I did not want or authorize. I requested a refund and they denied. They know they have charged my credit card $89 for a service I have not used and received no benefit from. Audit trails of my login activity would clearly support the fact I do not use their product.

  Business Response

  Date: 04/21/2025

  Hello ****,

  Upon reviewing your account, we have confirmed that on October 01, 2024, you purchased a quarterly BODi membership during the Buy One Get One free promotion. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription. You may confirm these details by viewing your order confirmation email that was sent on October 01, 2024.

  Because your quarterly BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Current Account Status:

  Your quarterly BODi membership renewed on April 01, 2025. Your quarterly BODi membership was cancelled on April 16, 2025. You will continue to have access until July 01, 2025, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23214096
  
  I am rejecting this response because **** understands I soon as I learned of the additional charge I contacted them. Their online records would confirm that I did not login to the account to use or receive any benefit from **** for the additional charge. When I canceled I made it clear I did not want access to their products or services, to terminate access at that time; and option BODi allowed to be checked. However they clearly did not terminate my access and close account as directed. **** believes since they keep saying I have access until July 2025 then they are not stealing, but they are stealing and ripping off consumers and financial institutions (who decide to honor a dispute). **** has the ability to refund customers for merchandise or services not received or wanted,  but they choose to ripoff customers as part of their business practices. All it takes is a search online; BBB, ****** reviews, Reddit, etc... to support the fact **** ripoff customers ad part of their business practice to earn a profit. **** intentionally hides from consumers they ripoff by not allowing customers to speak on a telephone with live agent or to email their company directly. They do this because they understand the 100s or 1000s of consumers they ripoff would be contacting them. **** **** **** behind and alleged hidden fine print about subscription renewal to justify ripping off customers and financial institutions, instead refunding their customers for services not recieved or wanted.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 04/28/2025

  Hi ****,

  Just clarifying a few things mentioned in your response  

  - You purchased a quarterly BODi membership on October 01, 2024, during a promotional Buy One Get One Free sale 
  -  During enrollment, it was abundantly clear that this subscription would automatically renew until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.
  -  You signed up for a quarterly subscription and opted into the quarterly billing terms. The subscription is billed quarterly on the date that you signed up on
  -  The subscription renewed on April 01, 2025, and you did not cancel the subscription until the renewal processed
  -  For your records, the subscription is cancelled and will no longer auto-renew per the terms you opted into at enrollment / purchase. You will continue to have access until July 01, 2026

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  Please view our Money Back Guarantee FAQ for additional details: ****************************************.

  Sincerely,
  BODi
  

  
  

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23214096
  
  I am rejecting this response because:

  Just to clarify a few things BODi, you know your company is shady and crooked. You know you are very able to provide a refund to customers who request, but you refuse because you try to justify ripping consumers off by saying it was clearly known the subscription would continue until canceled, but I can assure you honest and reputable companies actually do provide a refund to their customers when requested, even if cancellation of subscription was missed, and when it can clearly be shown the customer obtained no benefit. Keep on saying "to clarify" all you want, but **** knows they ripoff their customers as part of their business model. Nothing that BODi can say can change that fact. The hundreds of negative reviews online about **** confirm this. BODi is a shady business and that is a disappointment because content creators on the BODi platform actually offer good products.

   

  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two years now Ive tried to cancel the BeachBody On Demand membership only to be automatically charged again the next year in April. They told me it was cancelled via online chat but I just got another charge on my credit card with no warning. I havent used their service at all the past year and suffered a bad injury not even allowing me to workout - only physical therapy. This is very bad business and shady that they continue to auto renew and dont even send a notification so you could deal with it ahead of time. I want my fee refunded.

  Business Response

  Date: 04/16/2025

  Hello ****,

  Upon reviewing your account, we have confirmed that on December 05, 2022, you contacted customer support requesting the cancellation of your quarterly BODi membership. The membership was cancelled as requested. On April 12, 2023, you purchased a NEW annual **** membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.
  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on March 11, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon. Our records show the email was opened/viewed on March 11, 2025.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  We have confirmed that there were no previous requests to cancel the annual BODi membership.

  Current Account Status:

  Your annual BODi membership renewed on April 12, 2025. Your annual **** membership was cancelled on April 12, 2025. You will continue to have access until April 12, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  
  
  
  

  
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** annual membership April 11, 2024. In November of 2024, I started a new workout program outside of Bodi so I no longer use it. At the time, I thought I thought I went in and cancelled my membership. On April 11, 2025 I was charged an annual membership fee and its pending on my statement. This charge is still pending. I reached out and was denied a refund. I feel that I should be eligible for a refund because this is still pending in my account and I reached out the same day it was charged.

  Business Response

  Date: 04/17/2025

  Hello *****,

  Upon reviewing your account, we have confirmed that on April 11, 2025, your annual **** membership renewed. During your enrollment, you opted into the terms &conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on March 10, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Current Account Status:

  Your annual BODi membership was cancelled on April 11, 2025. You will continue to have access until April 11, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support