Business Profile
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Guthy-Renker, LLCHeadquarters
Reviews
This profile includes reviews for Guthy-Renker, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 96 Customer Reviews
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Review fromLyndsay G
Date: 07/09/2025
1 starI can't believe I have to give them one star to post this. I was scammed and fraudulently charged for a subscription I never agreed to and was never notified about. I took advantage of a one-time low price for a skin care system about a month and a half ago. Today, when I'm not even halfway through the products I ordered, they charged my account for the amount I originally paid, plus an additional half of that dollar amount on top of it. I have never received any email about this at all. I checked after placing the order and again today, nothing. I called to cancel and used chat to confirm the cancellation. Now, after reading these reviews, I'm very concerned about future charges. I don't recommend using your bank account if you do order from them, especially if you live paycheck to paycheck like I do. They offered no information about how I could have agreed to this, refused to try to cancel the order before shipping (I guess they ship and charge later?...). The only option they offered was a refund if I paid out of pocket to return the shipment upon arrival. I will be disputing this with my bank, and hopefully, there is something I can do to prevent future charges.Review fromMs K S.
Date: 06/19/2025
1 starNot acceptable practices and question of business is left?I ordered this product online from Westmore beauty and there is no record of an order number anywhere No tracking information, no order number, no customer service help. How am I supposed to return this unwanted product that arrived that is no longer needed or wanted. I did not open and I want to return it but cant do so on your website portal because I have no order number (after emailing multiple times and calling multiple times to be sent in a circle) to look up.Seems to me thats how you run your shady business - not giving people the option to return Because they cant reach you nor do it themselves. Send me information on how to send this product back to you You claim its a 30 day mo ey back guarantee. I didnt even open these products yet I cant find an order number to generate a return myself. Clear the matter up and seek full refund.Review fromPatricia D
Date: 05/14/2025
1 starPatricia D
Date: 05/14/2025
I have tried multiple times to cancel subscription since I dont have the budget for this and the **** wont cancel but only offering to postpone shipment for a month. I keep getting the run around and no **** will cancel my order. I am losing my job and dont have it in the budget. It is under ******** for perricone md or under guthy renker. Please help resolve this. I have tried to cancel three times.Guthy-Renker, LLC
Date: 06/23/2025
Hello ********,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Rest assured you Perricone Sub-D subscription was cancelled per your Live Chat request on 5/14. You will receive no future shipments or see any additional charges. We regret to learn you found the cancellation process difficult. Before a subscription is cancelled, we want to ensure members are aware of all of their options and benefits available with our flexible membership program. We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.
Thank you,
****** *.
Contact Center Operations DirectorReview fromLinda C
Date: 02/19/2025
1 starLinda C
Date: 02/19/2025
Seems to be a long list of same issues. I called to cancel all orders and return products for full refund. The person I spoke with said to just send product back and they would issue a refund in 3-5 business days. I asked for a RMA number and was told to call back with the tracking number and they would submit that for tracking refund. They added with they would refund the full amount, we will have to pay shipping, and that will postpone the next shipment till August 18th 2025. Apparently they don't actually cancel orders but postpone locking you into a never ending auto ship ********* others have said, Do not order this product you will be charged with no way of canceling as they claim on their 60 day money back guarantee.What legitimate company does not offer a RMA number for their tracking to know what to do with the package??Guthy-Renker, LLC
Date: 04/21/2025
Dear ***** & *****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We regret to learn that you found the Crepe Erase cancellation and return process difficult. We do want to ensure members are aware of all of their options and benefits available with our flexible membership program, as auto-delivery is a convenient and affordable way to achieve and maintain your skincare goals; additionally, we want to ensure that customers are able to clarify any questions at the time cancellation is processed. Postponement is offered at times depending on a customers reason for cancelling.
Regarding an RMA number,those are no longer required for a return; to simplify the process we now ask customers to just include with the return a copy of their invoice or the name and full shipping address where order was sent.
Unfortunately, we are unable to locate a Crepe Erase account tied to the information in this review. If you have further questions or assistance please contact us at ************, 9am 8pm ET, 7 days a week or vis The Chat option online, to provide the additional information needed to locate your account and assist you further.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromJudith M
Date: 02/01/2025
1 starJudith M
Date: 02/01/2025
I called and canceled a subscription that I never wanted. They said they would cancel but they never did and I am still being charged.Guthy-Renker, LLC
Date: 04/16/2025
Dear ******,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Your Crepe Eraseaccount was cancelled per your request on 12/4/24 but your 2nd full-size shipment had already been shipped 11/30/24. The cost of that 90-day kit was split into 3 installments to be billed over 3 months with the first payment charged when the kit shipped. Please understand that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation; they will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee. Since there were no returns reflected on your account that last shipment continued to bill as scheduled until paid in full.
Rest assure your Crepe Eraseremains closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromAs H
Date: 01/07/2025
1 starAs H
Date: 01/07/2025
I had Horrible time trying to cancel the subscription todayGuthy-Renker, LLC
Date: 04/03/2025
Dear As,
We regret to learn that you found the cancellation process difficult. On reviewing your chat, we note that you were offered information about options for Crepe Erase membership management prior to connecting with a Live Chat Agent. We do want to ensure members are aware of all of their options and benefits available with our flexible membership program; additionally, we want to ensure that customers are able to clarify any questions at the time cancellation is processed. We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromSharon N
Date: 12/09/2024
1 starSharon N
Date: 12/09/2024
I cant cancel the dubscription. I dont want it but cant seem to get a response.Guthy-Renker, LLC
Date: 02/17/2025
Dear ******,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records do not reflect any calls received from the phone number provided with your order nor any other contact received in reference to your account since your placed your initial order online 7/26/24. Our website offers multiple options to contact us via email, phone, or chat: we regret if you experienced any difficulty contacting us via any of these channels, as they have been tested without issue.
Your last two shipments were received as returns and refunds issued. When the 2nd consecutive return was received your account was automatically cancelled on 12/18/24.
Rest assured your account remains cancelled with nothing further to be shipped or billed.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromAnne D
Date: 11/07/2024
1 starAnne D
Date: 11/07/2024
I am unable to cancel subscription Chat doesn't work and when I call customer service number, it disconnects would like to leave a 0 star ratingGuthy-Renker, LLC
Date: 01/04/2025
Dear ****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our website offers multiple options to contact us via email, phone, or chat: we regret if you experienced any difficulty contacting us via any of these channels, as they are tested often. Your account was cancelled on 11/15 when you reached our customer service team.
Your Crepe Erase account remains closed, with nothing further to be shipped or billed. Thank you for your feedback.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromMolly M
Date: 11/04/2024
1 starMolly M
Date: 11/04/2024
DO NOT BUY FROM THIS COMPANY! I ordered this sample product for my mother to try and have been unable to cancel since. The sample purchase hooks you into paying $300. The customer service *** told me I could not cancel and that I would be charged monthly until paid in full but assured me they would not continue after final payment! WRONG! They set me up on a whole new plan and have charged me again. I called to cancel again and received an email for my cancellation request and still owe $169.86 for no product. I have tried to cancel 3 times, but my card is still being charged. I have no idea how to stop this. PLEASE DO NOT BUY!!!Guthy-Renker, LLC
Date: 01/04/2025
Dear *****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience. We apologize for any confusion regarding your Crepe Erase account status and billing.
Our records reflect that when you contacted us on 5/10, your first automatic replenishment kit was already being processed for shipment and could not be stopped. The cost and 3 installment billing for this 90-day supply was explained. You were informed of the remaining two payments and accepted a postponement of the next shipment until October instead of cancellation. When you chatted with us again on 6/26 this information was confirmed, and you were informed of the remaining payment scheduled for 7/14 and next shipment date when shipping and billing would resume.
The next shipment was sent 10/4, another 90-day supply with the cost split into 3 installments. Your account was cancelled per your request on 10/5, and information was provided regarding the shipment that was in route. Please be advised, while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation. They will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
As a goodwill gesture the remaining balance due for your last shipment has been cleared. Your Crepe Erase account remains closed with nothing further to be shipped or billed.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromSandy G
Date: 09/19/2024
1 starSandy G
Date: 09/19/2024
Crepe Erase didnt make any difference ARMT ALL for the month and 1/2 I faithfully tried it, 2xs a day. Dissatisfied, I packed up the the tubes, creams, jar with partial amounts still left. Shipped it back for my guaranteed refund- they ghosted me. No communication. They are dishonest in advertising, and S far as their guarantee. I will also be filing a detailed complaint to BBB in my state and theirs and with the ***.Guthy-Renker, LLC
Date: 12/04/2024
Dear *****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We each have our own set of expectations when we try a new product or begin a new skincare routine. The natural aging process, healthy or unhealthy habits, along with the amount of exposure to damaging environmental aggressors such as sun and pollution affects skin's structure in various ways depending on the individual. In a similar way results may vary for each person and for each product. Even though it may seem like your crpey skin appeared overnight, it took years to get that way.Results vary per individual when using Crepe Erase.
Some users may see instant results, or it may take up to 60 days or more. Most customers usually experience skin that looks firmer, smoother and younger within the first 30 days of daily use. Knowing that every product does not work for everyone is why every shipment is backed by our 60-day empty bottle Money Back Guarantee. We appreciate your decision to try our Crepe Erase products but regret that they did not meet your expectations.
Our records reflect that we spoke with you in June, July and September. Your account was cancelled in June. As an exception to our return policy a prepaid return label was sent to assist with your return. A full refund was issued for your order in July when the return was received.
There have been no additional shipments since your cancellation nor billing since the refund.
Sincerely,
****** *.
Contact Center Operations Director
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