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Business Profile

Property Management

Standard Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Standard Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Standard Management Company has 3 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Why do you believe someone discriminated against you? Because I have a disability. Who discriminated against you? ***************, CEO of Standard Management Co. my landlord, because his company owns my apartment, "************" ***********************************************. (I live in Apt 1034.) On 1-17-2024 they delivered two illegal "SEVEN-DAY NOTICE TO PAY RENT OR QUIT." ****** Revised Statues ****** states "Only a constable or sheriff, registered process server, or an attorney or agent of an attorney can serve eviction notices," (not done.) This is a blatant attempt to get rid of a disabled person by scaring me. They probably figure that potential tenants will turn around and drive off if they see an old man pushing a rolling cart (me). I must use a four-wheel roller ****** because at 81 years of age, I have lost my balance. I can only walk a couple of feet without a ******. The managers of the **** "The Boulders" constantly see me going to and fro all around the apartment complex, always with my ******, and no doubt informed ************. Their excuse for trying to scare me out is the claim that I have not paid my rent, which is not true. Through my active enrollment in The Boulders Auto-pay I try to pay my rent every second of every day, but they refuse to take it. My landlord must have sabotaged Auto-pay regarding only me so that they can get rid of a disabled person. Has The Boulders management ever said that Auto-pay has broken down? No. Have they ever said that I must pay rent via some other method? No. The Auto-pay contract between me and The Boulders says, I understand and agree that my authorization will remain in place until I [me, not them] change or cancel it by logging into my Resident Portal account The Fair Housing Act (42 U.S.C. Sections 3601 to 3631) says, A landlord cannot discriminate against you because of your race, color.and handicap (disability). The landlord and his agents are discriminating against me because I have a disability.

      Business Response

      Date: 03/20/2024

      We are deeply concerned about the issues you have raised and take allegations of discrimination very seriously. However, I must clarify that the claims made against Standard Management *** are entirely unfounded.
      First and foremost, we have not engaged in any discriminatory practices against anyone based on disability or any other characteristic. Our company has always adhered to the highest standards of ethical conduct and have a longstanding commitment to fair treatment for all our tenants.
      Regarding the notice received, it is important to clarify that our actions were in full compliance with the applicable laws and regulations governing eviction notices in ******. We followed the necessary legal procedures and protocols required for such notices.
      As for claims regarding the Auto-pay system, we assure you that there has been no intentional sabotage or discrimination against any resident. The Auto-pay system is managed by a third-party service provider, and any technical issues you may have encountered are not within our control. We have always been committed to providing convenient payment options for all our tenants.
      We value diversity and inclusivity in our community, and we strive to ensure that all tenants, regardless of their background or circumstances, feel welcome and respected.

    • Initial Complaint

      Date:08/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************************** was evicted from her apartment while she was hospitalized on July 18, 2022. The money was raised to save her apartment and the office manager did the lockout anyway. Fine. But now it has been nothing bit a run around trying to get her property from the apartment. The office manager does not seem to understand the**** laws in regards to property retrieval ********** She has told me she has to contact legal and will contact me when she receives a reply from them. She doesn't ever contact me. When I call the office there is no answer on the phone and when it is picked up by the automated service it goes to voice-mail where the mail box is full and a message can't be left. It has been one excuse after another to get her property. It is almost like they are intentionally trying to keep my mother's property.

      Business Response

      Date: 10/12/2022

      Business Response /* (1000, 5, 2022/09/23) */
      Tenant had longer than 30 days to receive the items. Tenant was given several opportunities to retrieve items. A document was signed stating tenant was completely done retrieving her items from the home, the final day of collection was 9/7/22.

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