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Business Profile

Real Estate Broker

Fair Program

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Broker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************** policy dropped by **** and *** was only option. Annual policy nearly double. Upon ****************** received copy of policy, later first months bill. Did not receive 2nd months bill. Had to call for info & directed to website for payment. Website only offered payment option for current amount due, but also added on the next months payment because that **** was mailed out & due in 3-4 weeks. Website does not allow for payment adjustment by the policy holder, only option was to pay 2 months premiums. Mailed check for current amount. Next month mailed payment, payment received & processed after 11 days. Due to lack of timely processing policy canceled. Approved for 2nd policy within 1 week. 1 week later receive letter stating previous policy canceled due to non-payment and a refund for the previous ***************** would be sent. One month later no refund, no bill for the new policy, no policy number, no communication from ***. Have spent a total of 3 hours waiting/talking to **** from CFP with no answers as to why this happening.

    Business Response

    Date: 10/29/2024

    They have the Wrong business.

    They are mixing the California Fair Plan which is an insurance company with our company that is related to real estate. Please have them reach out to the right business. I think this is the link to the company they are looking for: ******************************** | Better Business Bureau Profile

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