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Business Profile

Web Hosting

Internet Brands, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Billed yearly for membership I do not want, with no way to cancel the recurring billing.

    Business Response

    Date: 04/03/2025

    The company responded to the consumer's request about how to terminate their membership prior to the automatic renewal. It did not receive a further response from the consumer, nor did the consumer follow the instructions to cancel their membership.

    The consumer's account then auto-renewed for $15.00, the annual membership fee.

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/27/23 Called the company to remove email address from their scam lists.Yes, we have an email, but I am not giving it out anymore.They have emailed me from 12/24 to 12/28 with 11 emails. Everyday, there multiple emails.Their emails do not have an unsubscribe option.I called the business ************ and they hung up on me.When I called back, assuming they saw our call number again, I had to give a voice message.Sick of companies buying and selling our email addresses without our permission.They must be required to have an unsubscribe option to get junks mails out of our accounts.What a joke that I have to agree to our personal information to by used by a company that I am trying to get help from.I do not want my personal information to be used to sell or buy my information. You may use my information to contact me only. See email address below or call me please. BBB may use my email: ******************* only to get this address out of the company, Internet Brands, in CA only. Thank you.

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Internet brands the owner of model mayhem has discriminated against me for what I believe to be my artistic genre. They claim that the work I have displayed is plagiarized without merit. They have based this decision on an assumption and without any proof. This has disrupted my business and has damaged my credibility in my industry. I tried to resolve this issue with them but they won't give me a definitive solution. They will not define which material is in question making it impossible to defend myself and protect my integrity.

  • Initial Complaint

    Date:06/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive now submitted four separate requests to have ALL MY CONTENT and my account (fourrings) on Rennlist forum deleted. The moderator is unwilling to enforce forum policy against another user that continues to escalate with personal attacks and retaliatory defamation towards me. My concerns have been ignored with no action. Internet Brands, Inc. is business owner of this forum. Thread in question (******************************************) contains personal information, for security purposes Id like this thread and all my other content/account permanently deleted.

  • Initial Complaint

    Date:08/19/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an account (***) on the **** Forum (******************) that I no longer use and would like to have it deleted/disabled for security purposes. This business is the owner of the forum. I've sent numerous messages to administrators/moderators but they never reply to me so I have to assume they are no monitoring the forum.

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 8, 2022/09/09) */ Contact Email: ***************************** Account and user profile have been permanently removed from **** Forums as of 9/9/2022. Any further questions, please contact****************************** Consumer Response /* (2000, 11, 2022/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) See response from September 10. I have been contacted by the business that they followed desired resolution.

Internet Brands, Inc. is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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