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Business Profile

Computer Hardware

GTron

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the business Gtron to help fix my computer, I paid the initial $125 diagnostic fee through Zelle with the owner of the shop. I left my ** with the owner ***** and about an hour later, get an email with an invoice. I just wanted to know what was wrong with the ** and if the fixes were cheap id do it. It was WAY too much for what I was willing to pay and stated that via email. The owner then calls me to try and negotiate me to pay and says he will talk to his partner *** about it. I don't know if *** actually exist as he's never mentioned anywhere on the website or reviews. He emails me back a new invoice with a cheaper rate but still more than I am willing to pay. I let him know again, asking to pick up my ** again and he proceeds to call me again! In this call he's trying to negotiate with me a price, all the while insinuating that he has already repaired the ** and that it unfair that he has worked with it for hours already. Even though all I paid for was a diagnostic, not a repair. When I asked why it was repaired when I sent no approval he proceeds to tell me that we can talk about it when I get there and to bring cash. When I arrive, he explains everything he did to fix it, not what was wrong with it like I wanted, and wants me to pay for the repairs that I did not approve of. He refuses for us to take the ** back without paying for his work. We end up calling the cops, all the while he locks himself with my ** and messes with it. Cops get there and he hands it over. I posted a review of my experience on Yelp (which a lot of other people have gone through similar experiences) and he proceeds to reply with racism and even posting stuff about my personal information including the business I work for and part of my home address. I don't think someone who owns a business and is going to outwardly expose customer information and promote racism should be in business.Thank you!

GTron is NOT a BBB Accredited Business.

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