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Business Profile

Paper Products

Paper Panduh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paper Products.

Complaints

This profile includes complaints for Paper Panduh's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paper Panduh has 2 locations, listed below.

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    • Paper Panduh

      2121 Lupine El Toro, CA 92630-8422

    • Paper Panduh

      555 The Shops At Mission Viejo Mission Viejo, CA 92691-6504

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed and paid for an or in the amount of $66.12 on March 24, 2023. To date I have not received my order. I have emailed the business numerous times (5/3, 5/12, 5/16) but the business did not respond to any emails. On May 18, 2023 I received an email saying my shipment is on its way. However, as if today it still says awaiting item on the tracking. On June 3rd I emailed the business again for an update but havent received a response.Its been almost 3 months I have not received my items or a response.

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on 12/5/22. The items never shipped, so I contacted them on 1/9/23 requesting an update and stating that my items never shipped. Approximately 15 minutes later, I received an email stating that my item shipped, and I was provided a **** tracking number. On 1/11/23, tracking showed that the items never shipped so I contact them again requesting a refund. They did not respond. On 1/12/23, items still never shipped so I contacted them again requesting to cancel my order and a refund. They have not responded.

      Business Response

      Date: 01/30/2023

      Hello,

       

      The order has been shipped, delivered, and received already.

      Just a friendly reminder all sales are final per our FAQ section on our website.

       

      Here is the **** tracking number that was provided to the customer through email

      **********************

       

      ********************************************************************************

       

      Kind Regards,
      **********

    • Initial Complaint

      Date:09/15/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought stickers online which were $46.65. I ordered on January 21st and the order number is #****-783052. I received a shipped mail on March 12th. The tracking number is ********************** by ***** I checked the tracking number but it was still ''Shipping Label ******** **** Awaiting Item'', I sent messages through the contact page online several times (I haven't received confirmation mail so I'm not sure of the date, maybe April to May). But they didn't reply. Then I sent messages to ******************************** on June 17th, 27th, and July 4th. They didn't reply. And I also sent messages through Instagram's DM on May 3rd, August 6th. Then they reply only ''How may I help you?''I continue to send messages several times and yesterday(on September 7th) they replied.''Hello, Thank you for your purchase.Sometimes packages get lost in the mail with ***** Since you received a tracking number we suggest contacting your local **** post office - thank you''Now the tracking number shows ''Label ******** not yet in system'' now.It had passed over 5 months since I have tried to contact them, but they haven't tried to resolve the problem, I am disappointed and exhausted.

      Business Response

      Date: 10/14/2022

      I apologize I didn't see the letter in time in the mail.

      We have received a complaint that a customer did not receive her order.
      We originally shipped the order, but looking at the tracking number it looks like the order was lost in the mail as it did not move after we dropped it in the mail.

      We have reshipped the order to them -
      Here is the **** tracking number:

      9400111202520811317824

      Thank you,
      ***************

      Business Response

      Date: 10/17/2022

      I apologize I didn't see the letter in time in the mail.

      We have received a complaint that a customer did not receive her order.
      We originally shipped the order, but looking at the tracking number it looks like the order was lost in the mail as it did not move after we dropped it in the mail.

      We have reshipped the order to them -
      Here is the **** tracking number:
      9400111202520811317824

      Customer Answer

      Date: 10/17/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********

       

    Paper Panduh is NOT a BBB Accredited Business.

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