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Business Profile

Restaurants

The Dolly Llama

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,This is a formal complaint against The Dolly Llama Waffle Master store located at **************************************************************************************************. The purpose of this complaint is to report a refusal from the vendor to acknowledge a gift card that was purchased for $105.00 via their website.Website Link: ***************************************************************** The gift card was purchased digitally by my co-workers on May 1st, 2024 for my birthday. I received the digital gift card via email on May 1st 2024. On May 4th, 2024, around noon, I placed a phone call to the vendor to inquire if I can convert the credits on the digital gift card to a physical gift card that they offer in their store. The vendor employee, via phone, stated that this was acceptable. In between 12:30pm - 12:45pm, on May 4th, 2024, I visited the vendor location and requested to have my gift card balance of $105.00 converted into a physical gift card. I showed the vendor employee the confirmation email of the digital gift card my co-workers purchased for me.The email included a gift card number and pin number. Please see below:Gift Card Number: ******************* PIN Number: ******** The email also included the logo of the vendor and the email address featured on the vendor website which offers customers the opportunity to purchase gift cards.The vendor employee asked me multiple times if I bought the gift card in which i explained it was a gift from co-workers. The vendor employee viewed the email, which is from the same address as their website, took a picture of the confirmation email and contacted his manager and shared a screen shot of the email.The vendor employee stated that the manager refuses the gift card. I am requesting a refund for my co-workers and I'm currently communicating with them to provide assistance to accomplish this effort. The gift card was legally purchased from the vendor website and not accepted by the vendor which is fraud.Please see attachment.

The Dolly Llama is NOT a BBB Accredited Business.

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