Complaints

This profile includes complaints for Future Energy Savers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Future Energy Savers

  9721 Kent St Ste A Elk Grove, CA 95624-8805

  
• 

  Future Energy Savers

  PO Box 87 Wilton, CA 95693-0087

  
• 

  Future Energy Savers

  10723 Bell Ct Rancho Cucamonga, CA 91730-4834

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  Future Energy Savers

  Elk Grove, CA 95624-1415

  
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  Future Energy Savers

  c/o BBB Sac 10399 Old Placerville Rd Sacramento, CA 95827-2506

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to get my house ready to be rented out and my parents are current landlords while fixing it up. They noticed 2 of my solar panels arent working. So Ive been messaging and calling future energy savers and never heard anything back from them. I want to get my panels fixed to use them but they are just ignoring everyone except new customers! Why am I making payments on something broken when they wont come and help!

  

  Business Response

  Date: 05/02/2023

  We have not received any messages regarding this system, please contact ******************** and ask for Pat. We do ask for ***** hour return time for a return call ( not including weekends). We did look at the system and it has not been connected to internet in years so we are unable to see if the system is working properly or not. 

  Customer Answer

  Date: 05/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
   Thank you I finally get a response. Thank you very much

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a 25 year service warranty with this company in 2013. Approx 7 months ago the Enphase app said we had three microinverters out. Our electric bill quadrupled as a result. After multiple attempts we were finally able to track down a technician who said he ordered the parts. Four months later, 2 of the 3 showed up. After repeated attempts to reach them and understand when the 3rd part would arrive, they had to order it again and it arrived 2 months later. When it finally did I reached out to schedule installation and the mailbox goes to VM. We have called it 20 times and left as many messages. We have reached out through the corporate and local field office phone numbers multiple times and left messages...NO RESPONSE. We have attempted to email anyone who has ever reached out to us from their company and ALL of the emails bounced back due to invalid addresses. We simply want them to come out and honor their warranty and install the parts. If they fail to continue to respond/honor their warranty then we will be left with no choice but to go to the courts and seek damages to cover the lost money we have spent on paying the utility, and potentially to have someone replace the entire system, since it is not working at capacity.

  

  Business Response

  Date: 04/24/2023

  CUSTOMER HAS ALL INVERTERS IN AND WE HAVE HIM ON SCHEDULE FOR THIS SATURDAY MORNING JUST PENDING CUSTOMER TO CONFIRM APPOINTMENT. OUR SERVICE DEPARTMENT HAS LEFT HIM MESSAGES.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home with a service this company provided,it came with a 25 year warrenty it has only been 10 years. The recertification process was supposed to inspect the roof and defective service if any.i paid 550$ the roof started leaking from the penetrations they did to install the panels.i hired a roofer to inspect the roof he said I had anywhere from 3 to 5 years but the caulking used around the penetrations are failing causing property damage.the recertification inspection was done by a tech that said he was not a roofer and gave me a receipt stating I requested a roofer,to address the leaks. He attempted to caulk one spot but I pointed out that it was not where it was leaking from.they also came to swap out failed microinverters I also told him the one he was changing was the incorrect one but insisted his boss told him it was the one even when I presented evidence from the app and from enphase itself still they changed the wrong one.a day later the system had red lights and not working correctly..another storm came thru and roof leaked again causing more damage I have video evidence of the leaks that were not fixed,also on the receipt the tech stated he inspected the roof even after stating he is not a roofer and signed off on a failed system and leaky roof.i reached our to pat several times and it's always a wait game sometimes several weeks and unanswered emails..once I finally got a hold of pat from future energy savers he started raising his voice and yelling at me even had to calm himself down complete joke of customer service and blemished enphase credibility as far as I'm concerned.simply pathetic when I told him I'd reach out to a lawyer or the bbb he said do what you gotta do they can't even caulk a simple anchor to prevent damage I have photo of cracked lifted missing caulking that was supposed to be a recertification that cost me 550$ for nothing also when I told him the system was ****** at time of installation he said you didn't pay it

  

  Business Response

  Date: 04/10/2023

  This customer was not our original customer, generally we do not do recertifications 21 years after a new home owner purchases a home with our system but made an exception. We have him on schedule for the roof leak on Wednesday 4/12/2023

   

  Customer Answer

  Date: 04/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company wont return phone calls

  Customer Answer

  Date: 11/01/2022

  No response from the company as to the solar operation. Mat need additional panels 

  

  Business Response

  Date: 11/01/2022

  We have responded to customer

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/22/2022, I have called to consult regarding solar panel warranty transfer and recertification due to change of owner with Future Energy Saver originally installed solar panel system to this house with previous owner. Also to find out if I could install additional solar panels to current system. owner of this company stated definitely could transfer warranty and ownership from previous owner to my name. I have made an appointment with his technician for the date of 7/26/2022 for warranty transfer and recertification due to change of ownership.7/26/2022, tech from Future Energy Saver came and inspected solar panels and system, and said that fee to transfer warranty and change of ownership would be $495.00 which I paid with credit card (has service order and statement showing this charge, tech wrote paid by credit card on service order). I have emailed and called numerous times regarding transfer of warranty and change of ownership documentation which this company failed to provide, sent me via email with original solar panels and system install agreement from previous owner back in 01/2016 stating they could only provide this agreement and that is the recertification document/contract. This company owner also stated $495.00 is not recertification fee, it was inspection fee although service order number **** dated 7/22/2022 provided by tech from this company wrote recertification as description with $495.00 which paid on 7/26/2022-please see supporting document. Owner of this company along with other associates dodging my calls, no return calls, no response provided, also no explanation. This company charged me for the service they never provided, promised document-change of ownership from previous owner's name to my name never completed, warranty transfer never provided. This company is bad, horrible customer service, scamming customer's money, I want my refund back.

  

  Business Response

  Date: 08/25/2022

  The attached email correspondence is what the customer was explained. The fee he paid was to go out to his home check the system, make sure it was on and working and to continue to honor the remainder warranties. He has a copy of the service order showing this was completed for his records. He was also given all warranty information along with the original contract showing the time frame of the warranties. He will also see his name as the owner of the system on the monitoring site Enphase. 

  Customer Answer

  Date: 09/05/2022

  I am rejecting this response because: When I spoke to ********************* and ************************************ in the very beginning, they stated they were able to transfer warranty to my name, recertification will be issued showing my name as well.  All they emailed me was attached evidence file 160113-BoschRonald-RC-SO-Contract after I made several complaints to refund my money back due to lack of response and communication, time passed almost a month.   They not only lied to me stating that recertification will be send to me showing my name, but warranty could also be changed to my name as well, if this was explained to me from the very beginning, I would not have them come to see my system nor pay.   I called to talk in person, they did not return my calls, I emailed, they did not return my email after they sent me old owners' sales agreement.   They stop responding and ignore my calls, they did not put any effort to solve this matter with me in any way. This is fraud and I want my money back.   
  

  

  Business Response

  Date: 09/07/2022

  Please see page 3/4 of emails it states once customer changes his monitoring with Enphase which he was giving instructions to do so he will see his name as the owner of the system. We do not have customers resign contracts to put in their name from original owner as the original owner purchased the system. We transfer our workmanship warranties and recertify the system is working which is on the service work order both our company and customer signed and he provided in his complaint. 

  Customer Answer

  Date: 09/08/2022

  I am rejecting this response because:
  

  

  Business Response

  Date: 10/03/2022

  Work was started on the as-built drawings in the spring of 2018 once we received a signed contract and a $1000 deposit. As built drawings are created by measuring the existing house and drawing it into the AutoCAD software. This is done so that we have existing plans to use when designing the remodel/addition. The estimate for this phase of the work was $1500 and noted in the signed proposal dated November 11, 2017. The as-built drawings were completed on April 19, 2018. At about that time the client put a hold on the project until further notice. The client next contacted me on December 8, 2021 stating I wanted to reach out as we are finally anticipating moving ahead with the renovations. At that time I was over extended on current work and put a moratorium on starting any new projects until I was caught up on current projects. That included projects that had been on hold for over 2 years. I explained to the client that it would probably be 6 months or more before I would be able to restart his project. Shortly before I would be able to restart the project the client found a draftsman to take over and complete the work. Upon notification of this I forwarded the AutoCAD files (instruments of service) to the draftsman. This was done in good faith as our contract stated DGEA is the author and owner of the instruments of service and will retain all common law, statutory and other reserved rights, including copyrights. I also told the client that I would review the financial standing and if there was a balance in his favor I would send him a check for the remainder. After reviewing the hours spent on the project I realized that he had not been previously invoiced for the work completed in 2018. At that point I sent an invoice for the total (based on the estimate) and subtracted his deposit. As it currently stands I am waiting on the final payment for services provided.

  Customer Answer

  Date: 10/05/2022

  I am rejecting this response because: this company should fully refund for lying about charging fee which not mentioned in consultation and supposed to be transfer fee.  ************ customer service is also horrifying.  Owner and manager WOULD not return my calls, emails.   

  During the first consultation with me not original owner of the solar panel, Future Energy Saver's manager *** and owner of this company stated definitely could transfer warranty and ownership from previous owner to my name. I have made an appointment based on above statement they have made with his technician for the date of 7/26/2022 for warranty transfer and recertification due to change of ownership.   If they would have told the truth from the very beginning of consultation, I would have not made agreement nor appointment to have tech come to see the system. All tech did was check out the system and tried to sell me device that monitor the system connected with company's data.    7/26/2022, tech from Future Energy Saver came and inspected solar panels and system and said that fee to transfer warranty and change of ownership would be $495.00 which I paid with credit card (has service order and statement showing this charge, tech wrote paid by credit card on service order). I have emailed and called numerous times regarding transfer of warranty and change of ownership documentation which this company failed to provide, sent me via email with original solar panels and system install agreement from previous owner back in 01/2016 stating they could only provide this agreement and that is the recertification document/contract. ************ owner also stated $495.00 is not recertification fee, it was inspection fee although service order number **** dated 7/22/2022.   If Future Energy Saver could not transfer warranty and also could not change of ownership, both owner and manager of the company should have informed me during the consultation, not leading to me to believe that they could not only transfer warranty to my name, could definitely PROVIDE change of OWNERSHIP documentation with my name on the document.  ************ NOT only gave falsifying information, but they would also not return my calls and email for the longest time until I mentioned higher action.

  I WANT full refund back for not providing what they have promised during consultation via phone, email and in person with this company's own technician. 
  Owner of this company stated $495.00 is not recertification fee, it was inspection fee although service order number **** dated 7/22/2022 provided by tech from this company wrote recertification as description with $495.00 which paid on 7/26/2022 which does not match up.  
  
  Not only this company should fully refund for lying about charging fee, but customer service is also horrifying.   Owner and manager WOULD not return my calls, emails.  Why would they not return my calls nor emails if what i am claiming here is not true and they have nothing to hide?