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Business Profile

Vitamins and Supplements

Elk Grove Vitamins
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, April 10, 2025 @ 10:10 am I went into the Elk Grove Vitamin shop looking for a quality Calcium product. The merchant sold me an inferior product based on the literature provided by the merchant. The next day, I immediately went to return the unopened product to the merchant and they refused to refund my cash payment per their refund return policy was on the receipt. That was noted after the product was bought. Had I known, it was store credit before the product was bought, I would have never patronized. They should have disclosures posted on the door, near the registers and communicate their policies verbally to make sure customers understand their return policy. Additionally, they also need to read materials distributed for claims.

    Business Response

    Date: 04/21/2025

    Dear Precious,

    Thank you for sharing your feedback. We understand the importance of clearer communications regarding store policies is sometimes necessary.

    While our return policy has been included on receipts for many years, your feedback highlights an opportunity for us to make this information even more

    accessible to our customers.

    We truly value your input and are always looking for ways to improve. We have since put up signs stating our return policy. If there's anything we can do to address your concerns or if you have any further questions, please don't hesitate to reach out to us directly.

    Best regards, 

    ******-owner

    Customer Answer

    Date: 05/05/2025

    I am rejecting this response because:

    I would like my money back as their return policies are not disclosed until you purchase. According to the literature submitted, they sold me inferior products.


    Business Response

    Date: 05/05/2025

    Come by M-F after 10:30 and ask for ******(owner) for your refund.

    Thank you

    Customer Answer

    Date: 05/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Elk Grove Vitamins is BBB Accredited.

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