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Business Profile

Editorial Services

Write My Wrongs Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Editorial Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by Write my Wrongs company CEO ************************* to discuss working with me on publishing my book. We discussed the cost of the ultimate Amazon package which she quoted was $2000.00 and agreed to except payments. After I sent the first $500.00 ************************* said ***** L would give me a call to go over specifics of creating my book. ************ never called me. I emailed **** and ***** and asked for a call from ***** to discuss where we are in the process, he refused to call me. After several emails asking for a call to discuss the process it was going to take to get my book published. I felt that I couldnt expect a good outcome and couldnt do business with this company. I told ********** wanted to end working with her company because its disrespectful and unexceptionable to do business this way. I asked for a refund since nothing had been done on my book project. **** and I discussed my refund, I told her to show me what has been done, if I owed any money I would like to see what I have purchased. I didnt hear from **** for over 2 weeks. When she contacted me she said that I will not be getting a refund nor a list of what my $1000.00 was used for.

    Business Response

    Date: 01/23/2023

    Hello,

    I discussed this matter with the customer directly and also answered publicly on our ****** My Business page: ***********************

    The facts Tesa presented and the timeline are not accurate. First of all, she received a call back from *****, after multiple e-mails they exchanged discussing her project. Secondly, I offered to complete part of the services, even though we usually wait for the invoice to be paid in full before the delivery. Thirdly, it was stated clearly to her that deposits made are non-refundable, and she was behind on her payment schedule. I communicated all of this to Tesa directly multiple times between November 2022 and January 2023.

Write My Wrongs Co is NOT a BBB Accredited Business.

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