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Business Profile

Roofing Contractors

Armstrong Painting, Roofing and Windows
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/15/20 we purchased, and paid for a new roof and 2 skylights. One skylight in the main bathroom, the other in our master bathroom. The account is under *********************** ******* and the account number is ******. The total was $17,200.00, $15,800 for the roof and $1,400 for the skylights, (700 each). Both skylights were installed poorly and both were drafty. There were ongoing problems with the skylights but they resolved everything except the master bath skylight. When it's windy the skylight makes a high pitched screeching noise, we cant sleep. After going back and forth with Armstrong and them coming out on several occasions, I was finally told that the skylight we purchased does that, it makes that noise and we are not the only one experiencing this. I asked them why they sold me an item like that? If I would of known I would not of purchased that skylight. Then they told me they can fix it for an additional $1,012, $506 for each skylight. We already paid over $17,000 for a product, have a contract, and a 15 year warranty. I feel like these are predatory tactics and Armstrong is trying to take advantage of us, After spending all that money we deserve a better product and service.

    Customer Answer

    Date: 03/24/2023

     

     

     

    Dear ****************,

    This e-mail is to acknowledge I do agree to the offer you proposed to install a new fixed skylight in place of the defective one in the master bathroom.

    Thank you for your attention to this matter.

    *********************** *******

     

     

     

     

    On Thursday, March 23, 2023 at 11:39:40 AM PDT, ************************* <*******************************************************************************; **************** style="color: inherit; margin: 0px; padding: 0px; font-size: inherit; font-family: inherit; font-weight: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; border: 0px; line-height: inherit;">

    Thank you for taking the time to speak with me today.  As discussed and to resolve your complaint with the Better Business Bureau, Armstrong shall install a new fixed skylight in place of the operable one over the bathroom.

    Business Response

    Date: 03/29/2023

    The latest correspondence to you from the customer indicates we have satisfactorily resolved the issue.

Armstrong Painting, Roofing and Windows is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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