We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartment Rental Services

The Apartment Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have lived at the Oceana Apartments (The Company) for 5 years and over the years we have asked for thing so get fixed and just basically the so called fixes get band aided by the Complexes incompetent Maintenance team. Half of the burners on my cooking stove don't work and the ones that do are rigged just waiting for a electrical fire. There is a Long crack a hole if you will in my bath tub which we have put in two request to get it fixed but it was looked at but nothing has never happened. The hole or crack in the tub is leaking and the water is traveling into my closet area and the floor of the closet is we and it looks and smells like mold has set in, in my closet. When we ask their maintenance to fix anything We get everything rigged just waiting for the so called fixed equipment to go down again. The Complex also has a really, really bad ***** infestation and they spray but the company that is used half ***** the job and the roaches still persist, they are real bad. The management team here is very rude and very unprofessional.

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We lived at Hidden Hills apartment homes for many years before The Apartment Company took over. They neglected to uphold several terms of our lease, specifically the smoking clause on pages ***** of our lease. Around July 2022 a new neighbor moved in and admitted to smoking in their unit. The building's Central Air system would pump that smoke into our apartment. The neighbor was asked to not smoke near buildings, they refused. Management was notified by phone and email. They demanded we no longer call the office and emails were ignored. Management forced us to move elsewhere. On move-out the office representative stated they charge everyone about $340 dollars as a "cleaning fee" regardless of the condition of the unit, which according to her ours looked good. We were sent a statement stating that we owe $15.85 (Security Deposit of $324.15 + their cleaning fee of $340.00). We informed them of Cal. Civ. Code ****** and requested an itemized statement of charges before their 21-day deadline, which they missed. After they missed the deadline, we asked for a full refund and we have not heard anything since. We would like our $324.15 security deposit returned per Cal. Civ. Code ******. Attached are the Security Statement, the lease mentioned above regarding the smoking policy and ************' renewal stating the prior company's lease remains in effect. After this period, we went month-to-month. We have emails with delivery receipts and very few read receipts, photos, videos and screenshots of text messages as evidence of their inaction.

The Apartment Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.