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Business Profile

Construction Services

House to Home Design Build Remodel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the Transaction:Initial contract signed around December 2022.Amount of Money Paid to the Business:$22,000 for architectural and structural work.$12,000 for interior design work.What the Business Committed to Provide:Finalize and submit architectural/structural plans to the county.Complete interior design and selections.Start building the house by early 2023.Provide a builder contract by Labor Day 2023.Nature of the Dispute:1.Delays: Repeatedly missed deadlines on plans, designs, and builder contract. Initial two-month timeline stretched to over a year.2.Unresponsiveness: Architect (***** ****) became hostile, stopped responding, and delayed the submission of plans.3.Incompetence: Plans submitted in August 2023 were incomplete, despite extensive delays intended to avoid revisions.4.Mismanagement: Employees left, design files were lost, and work restarted multiple ***************** Misconduct: Funds paid for work ($34,000 total) were allegedly diverted by **** Hayes to pay off personal debts, leaving subcontractors unpaid and the project stalled.Businesss Attempts to Resolve the Problem:Empty Promises: **** Hayes promised resolutions, including meeting deadlines, providing a contract, and paying penalties, but failed to **************** Involvement: When faced with potential legal action, **** stopped communication and admitted to financial issues.Advertising (if applicable):Not applicable in this context.

House to Home Design Build Remodel is NOT a BBB Accredited Business.

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