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Business Profile

Dry Cleaners

Cleaners Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Cleaners Club's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cleaners Club has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April of this year, I brought my couch and chair slip cover to The ***************** I picked the covers up a week later and when I went to put the slipcover back on my couch, I found that a piece was missing.I called the place and spoke with ****** and she said they didn't have it. I told her I wanted to speak with the owner *** and she said she would give him the message.Since that time I have called at least 17 times (usually once a week) and ****** has refused to let me speak to the owner and has become very hostile toward me. She rants that she is, "in charge" and will not allow me the phone number or speak to the owner.The address and name of the establishment:Dry ************* **********************************************************************

    Cleaners Club is NOT a BBB Accredited Business.

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