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Business Profile

Security System Monitors

Rancho Santa Fe Protection Service Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not worked for the ***************** for over 2 years. I continue to get calls when there are alarm issues at sites that I managed (there were more than 10 locations). ***************** staff have notified Rancho Santa Fe to remove me, I have called and requested to be removed, and they continue to call my cell late at night and early morning to leave messages. Having them update call lists was an issue when I worked with the City - we would notify them and they would fail to update lists for long periods of time. When they are calling me instead of someone who should be receiving the notice, they are committing fraud (billing the City for services not rendered). I want to be removed from all of their lists, and they need to refund the City for services not provided.

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A little over a month ago I was informed that I was being suspended from my site post due to allegations by a co worker who I believe was upset I had recently gotten a new schedule due to someone retiring since he has been there longer, he had made a passive aggressive joke about it but I didn't think anything of it at the moment the allegations were that I had been carrying drug paraphernalia and a knife at my job site I was called in to the companies office and after a brief meeting I was told I was being suspended with no pay until further notice while a investigation was being conducted it's been over a month now and I haven't heard from them even after calling and leaving a message with my supervisor asking for a update

Rancho Santa Fe Protection Service Inc is NOT a BBB Accredited Business.

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