Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid Seaside Consultants $3,800.00 to get us out of our timeshare. Seaside had us pay ********** Law Firm an additional $1,000. We only hear from Seaside when we reach out to them. Also ********** Law emailed us stating that they wet no longer handling our timeshare exit, and we would not receive out $1000 back. Its been 6 months and nothing has happened. These companies need to be shut down.

  

  Business Response

  Date: 05/08/2025

  The attorney originally assigned to this client is no longer handling timeshare relief matters due to circumstances beyond their control. Upon receiving notice of this change from the attorney, Seaside Consultants Group immediately took action to ensure continuity in the clients case by funding the full cost of transitioning the matter to a new attorney. This transition was completed at no cost whatsoever to the client.
  Furthermore, prior to engaging our services, the client was clearly informedboth verbally and through the information available on our websitethat the typical duration for cases of this nature ranges from 6 to ****************************************************************************** legal representation, Seaside has responded swiftly and responsibly to minimize disruption and protect the clients interests, including absorbing all transition-related expenses.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seaside Consultants Group is a company that I reached out to in Oct 2019. The company representative told me that I could get out of my timeshare within 6-18 months. I paid ******* and was assigned a lawyer. That lawyer was shizty and then I was assigned to another lawyer and nothing occurred. I reached out to the company several times. The company ended up changing my lawyer for a third time. The company gave me back 1/3rd of my money as a good ***** ******, as nothing was occurring with my timeshare claim. I kept in touch and then lost touch, as nothing was occurring. Here I am 6 years later, out of over *******, still have the timeshare, and now I have bad credit. The representative told me in Feb 2020 I could stop paying for the timeshare as it would be cancelled. I should have taped that conversation, as now the company is saying that is against company policy. I have bad credit, still have the timeshare and Seaside still has my money and has not taken care of their end of the contract, which is getting me out of the Westgate Timeshare.I would like the Timeshare eliminated or a full refund of the funding I paid minus what they already returned.

  

  Business Response

  Date: 02/03/2025

  Despite multiple efforts to resolve ongoing issues, maintaining effective communication has been challenging. Our services rely on active engagement, which has not been sustained. Previously, we issued a partial refund as a goodwill gesture. However, given the continued lack of response despite numerous attempts to reconnect, we have made the decision to bring this to an immediate resolution, we will be willing to discuss the possibility of a refund but in order to do so we must be able to communicate with the client. If you have any questions, feel free to reach out.

  Customer Answer

  Date: 02/18/2025

  I am rejecting the business response because I agree that I missed their phone calls, as I was in the hospital being treated for kidney failure.  Once I was released I attempted to call and email the company, but they did not return my phone calls or email.  Therefore I would like to re-open my claim as I am out of the hospital.  Other concerns, I agree that they gave me some of my money back because it was taking a long time and I got switched from lawyer to lawyer with little response, and considering they did not respond well from 2020 to 2024, and I still have the time share and now I have bad credit, I would like a refund as from my end nothing was accomplished.

  
  

  My desired resolution is a refund of my funds.  And in the response to you, it was stated that the company was willing to issue me a refund, but I was not responsive.  I almost died, so that did make it hard for me to respond.

  
  

  Please help me get my money back from this company who did not help me, but hindered me.  I've been in the military for years, and this is the first time I feel truly unappreciated, that company did not help me.

  
  

  Thanks,

  ******* ****

  

  Business Response

  Date: 02/26/2025

  We have successfully gotten in touch with the client regarding their concern. After discussing the matter with them, we have reached a satisfactory resolution. As part of this resolution, we will be issuing a refund to the client. 

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/2020 I sought the services of this company to help resolve a timeshare contract. They made numerous promises and it is now 2024 and zero resolution. They charge a hefty fee and do not bring any resolve. Now Im being asked for another 400 dollars to continue and this should not be charged to me. This company is a scam and refuses to help me. down payment of $2,418.60 on or after Aug 18, 2020 and also $2,418.60 on the 28th of each month for $4836 Now they want me to pay 400 for lawyer.

• Initial Complaint

  Date:08/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb. 2022, we paid Seaside Consultants Group $10,000 to remove us from Wyndam Timeshare. Nothing has been done to resolve issue, we were being told it's in the lawyers hands, now Seaside is not even returning our calls. Any assistance you could give us would be very much appreciated, *********************** ************ and ***************************** ************

  

  Business Response

  Date: 08/14/2024

  We spoke with this client and he agreed to remove this complaint due to the nature of the untrue statements.  If this complaint is still posted, we are compelled to respond. This complaint is nowhere near a true reflection of the situation.  We have over 150 entries in this client's file. The initial delays in any forward movement for this client were self-inflicted.  There is an attorney intake form that all clients must submit.  This client did not complete the form for months.  The attorneys can not perform any work without the completed form.  There was also an issue of a check being returned for insufficient funds.  This of course caused another delay.  Throughout these issues, our *************** team left numerous voicemails on the phone numbers that were given to us.  Text messages and emails were sent as well. Once these issues were resolved, we moved forward with the case. The attorney assigned to this client's case gave the client access to an online web portal to keep track of the progress of their case.  Whether the case is being handled by the attorneys is not a matter of question. The client could log in at any time to see the status of their case. The developer at one point offered this client a settlement which the client refused.  This is typical behavior from the timeshare developer and most of our clients refuse a monetary settlement offer. Currently, the attorneys are preparing their case for an arbitration conference which the clients have been made aware of.  While we also hoped that the matter would be resolved by now, the wheels of the legal system do not always turn as rapidly as we would like and delays that are caused by the client are outside of our control. There has been a significant amount of work performed for this client and we will continue to do so. Our internal phone system tracks every call and at no time were this clients calls ever ignored.  We can, of course, document the numerous times that we returned calls.

  Customer Answer

  Date: 04/04/2025

  For 3 years we have been working with Seaside Consultants, specifically ********* We were never told of any additional forms that were needed, causing delays and there was no insufficient check, we paid with debit card. We were always told lawyers were working on timeshare exit and in last year told it was going into arbitration. We have always been ready to assist Seaside in whatever was needed to exit Wyndam and we contacted them anytime we we were notified by Seaside. For 2 to 3 months Seaside will not return phone calls to let us know anything. Seaside did not cancel our timeshare, after 3 years and $10,000 paid to them. Now we are facing pending foreclosure.
  Please help
  ******* ****
  **********

  

  Business Response

  Date: 04/09/2025

  We appreciate the opportunity to respond to your concerns and would like to reiterate our ongoing commitment to your case. After a thorough review of our records, we can confirm that over the past year, Seaside Consultants Group has made every reasonable effort to maintain consistent and transparent communication with you.
  Specifically, our team has left 13 voicemails providing case updates, spoken with you directly on 11 separate occasions, and included over 150 notes in your file documenting communication and updates since the beginning of your process. These efforts reflect our dedication to keeping you informed and supported throughout your timeshare cancellation journey.
  Regarding Your Legal Case:  As your case has progressed into arbitration, please be remindedas outlined in our process and communicated to you on multiple occasionsthat all case-specific updates from this stage forward are managed directly through your legal team. This protocol ensures that legal matters are discussed appropriately and in accordance with the authority granted through your ************* of Attorney.
  While clients are encouraged to stay in direct contact with their legal counsel during arbitration, please know that we have also submitted several requests on your behalf to support communication and encourage timely updates. Additionally, our records confirm that the legal team representing you has reached out with updates and instructions regarding necessary actions.
  On the Matter of Possible Foreclosure:  If you are in possession of any documents indicating that you are subject to a type of foreclosure (there are several), we have not yet received them. As such, we are unable to take any steps to address the matter. We respectfully request that you forward any such documents immediately to our ************************** so we can ensure they are addressed without delay.
  We remain committed to supporting you through this process and are here to assist in any way we can.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a service agreement with Seaside Consultants Group for cancellation of my Hilton Grand Vacations timeshare in 4th quarter 2019. I paid over 8k and was promised timeshare cancellation, with no additional fees and no negative impact to my credit. In February 2021, I received a Notice of Trustee's Sale from the timeshare foreclosure department which I immediately forwarded to Seaside to dispute. They advised they had not received any response to their termination letter and engaged ******************** to represent me. I was advised to sign up with ********* and this organization would ensure my credit files with the reporting bureaus were not negatively impacted/reported. I forwarded my credit reports at this time (early 2021) and again in early 2022 as the Hilton timeshare is shown on my Experian history as a foreclosure!!!! I attempted to contact them with no resolution and in December 2023 filed a BBB complaint #********. They responded stating I never informaed them of the credit issue and I again forwarded credit reports. The BBB closed my complaint as unresolved and I have heard nothing further from these organizations. I am left with a negative credit report showing a foreclosure and I am out a significant amount of money!

  

  Business Response

  Date: 01/24/2024

  We understand your frustration and the challenges you have faced. It's certainly disheartening to hear about the negative impact on your credit report. In accordance with the terms stipulated in our service agreement, it is explicitly outlined that credit protection services do not carry an absolute guarantee. Furthermore, it is duly acknowledged, as evidenced by your initialing, that an understanding of the non guaranteed nature of credit protection services has been established. 
  
  Recognizing the inherent frustration associated with unfavorable credit marks, Seaside Consultants Group remains committed to delivering exceptional customer service. Regrettably, our attempts to engage in direct communication with you have been constrained to email correspondence. 
  
  In an ******* endeavor to address the credit-related concerns, at our expense, we have expedited the transfer of your file to a company that has an excellent reputation solving ************** such as the one you are experiencing. This transition is undertaken with the explicit purpose of facilitating the resolution of the credit issues you have encountered. It is noteworthy that, notwithstanding the aforementioned credit concerns, the termination of your timeshare contract has been successfully concluded. 
  
  In a gesture of goodwill, we have extended an offer of a partial refund as a testament to our dedication to customer satisfaction. Presently, our team is actively engaged in ongoing communication with you, with the primary objective of resolving the outstanding credit matter to your utmost satisfaction. 
  
  We appreciate your patience and understanding during this process, and we remain committed to achieving a favorable resolution.

  Customer Answer

  Date: 01/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:12/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been in contract with Seaside since April 2020 attempting to be released from our timeshare. We were assigned to ***************** Law Group in late 2020. The firm did not do anything to help us with getting released. There was minimal communication the entire time. We complained and were assigned to ************************************* Law firm in 2022. The process began positively. We were offered a settlement of $34k in October 2022. We paid seaside more than $14k to get out of this. We have sent emails repeatedly with no resolve. Our last contact from Seaside was September 15, 2023 and it was a robo email with no real customer care. We have not received any contact from ************************************* since April 2023. We are still being drug along with this cancellation process. It's going on 4 years with no resolve. We have provided more than enough documentation. I would not recommend using this company for timeshare relief. They charge a lot and they do not provide efficient, consistent or transparent service.

  

  Business Response

  Date: 12/11/2023

  We did contract with you in early 2020 at the point where COVID-19 was sweeping the nation. The pandemic affected many businesses across the country and the legal system definitely had its own unique set of challenges. Even though these were issues outside of our control, we did our best to service your case.  Our efforts included transitioning you to a different attorney at our expense. The settlement offered by the developer is a part of the process.  These cases involve negotiations and rarely does a developer simply terminate a contract without at least attempting to settle the case for a monetary sum.  Most clients do the same as you have done and reject that offer, so the negotiations continue.  Again, it is part of the process.  Additionally in reviewing the many notes in your file, it appears that as late as May of this year there was an issue with the correct purchase agreement being sent to the attorney. Issues like these definitely affect the attorneys ability to negotiate.  We state in our Service Agreement (which both of you signed) that clients must turn in proper documents within 30 days or they are in breach of the agreement.  We have not held you to that part of the agreement and are committed to seeing your case through until the end.

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid Seaside to get us out of some contracts back on Aug. 7th 2020 and to date, there has been nothing done about it. We will be needing a full refund of $3,597.75 immediately. We understand there may have been reasons why the job was never started but that is no excuse for the lack of communication and action. We followed through with our end of the agreement and we expected the same in return. We look forward to a full refund and moving on.

  

  Business Response

  Date: 09/19/2023

  We must say that we are shocked by this complaint. To say that the job was never started and that there has been nothing done could not be further from the truth.  This client had three timeshares with three different developers.  The 1st timeshare contract was terminated after the client chose to pay a settlement so they could move forward with a refinance of their home. This was the clients choice and was totally outside of the work that had already been done on their case.  We specifically state in our Service Agreement that if a client chooses to pay a settlement outside of our work on the case, they understand that we have still done our work and their choice to pay any settlement does not negate any work we have done. Also, this client subsequently informed us that they changed their mind and decided to keep the 2nd timeshare.  This was again the clients decision, and that decision was made after work had already been done on their case by both  Seaside and the attorney .  The 3rd timeshare termination is still in process.  Additionally, the client failed to mention that we made a special payment arrangement with them which allowed them to pay over 75% of their fee at the end of the process.  These fees are still outstanding and have not been collected by Seaside. We have attempted many times to communicate with this client and we can document them all with dates and times.  Even after receiving this complaint, we have attempted to contact this client numerous times with any response.

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lied and said that they could get me removed from the timeshare company and took my money for it. After that a different company called and asked me for more money or the timeshare would remain on my credit. What did I pay the initial for

  

  Business Response

  Date: 08/24/2023

  The satisfaction of our clients is and will always be our utmost priority. We have reached out to this client and explained that any settlement offers are for her to review and choose to accept or reject. We have also explained to her that if she does not want to accept any settlement offer, that we will continue to work on her contract cancellation.  We look forward to continuing to provide services for this client until her case is terminated.

  Customer Answer

  Date: 08/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:04/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Seaside Consultants back in October of 2021 to help remove a Timeshare ownership that I had with Hilton Grand Vacations. At the time, I paid over $3k to get them to "cancel" this Timeshare contract. I was told they had legal partners and credit partners who would prevent this from going on my credit report. I was also told that I could stop making payments on my Timeshare as the credit protection would ensure that this wasn't reported to the credit bureaus. When they started to report the late/missed payments, I called Seaside who directed me to ********* and said they couldn't do anything. Eventually, the timeshare company repossessed the timeshare and Seaside actually had the nerve to reach out with a "Congratulations!" even though I have now have multiple delinquencies and a repo on my credit report. A year later, it's still reflect and Seaside will not even answer my calls. I was promised that my timeshare would be cancelled and it would have no impact on my credit score. This was not true. All I want for them is to fulfill the contract that we signed.

  

  Business Response

  Date: 05/03/2023

  While we certainly appreciate feedback from any of our clients, we feel in this case we must clarify some issues to put this case in the proper context.   We clearly state in our Service Agreement, which the client both signed and initialed that the credit protection is not a guaranteed service. The credit reporting agencies themselves cannot guarantee that a consumers credit report will not ever contain any errors, so there is no way that we could. The client states that he was told to stop making payments which is against our company policy. Whether to make or not make a payment is a personal decision that each client makes totally of their own volition. Currently, the situation is that through the efforts of the legal team, a Letter of Cancellation was issued from the developer on 7/1/2022 which terminated his timeshare contract.  This Letter of Cancellation did not mention any repossession nor anything other than a cancellation. The client is in possession of this letter and knows that the letter did not mention any repossession. At times there is a disconnect between different departments within the developers huge corporate structure.  At this point there is one issue remaining which is the manner that one of the three credit reporting agencies is recording the termination in a negative light. The other two credit reporting agencies have never shown any negative reporting. The credit protection entity has verified at least a dozen instances of working on getting the remaining negative remarks removed and has also stated that they have never nor would they ever tell a client that they wouldnt do anything. They have also committed to continue to work on the issue.  Additionally, the client states that we would not answer his calls.  Our records show that every call we have received from this client was returned with at least one or more attempts.  We are committed to continuing to resolve this lone remaining issue.

  Customer Answer

  Date: 06/05/2023

  I am frankly surprised by the tone of Seaside, and the fact that they still haven't been able to answer basic questions - how much longer will this be on my credit report, and what are they actually doing to resolve this? We are all agreed that the timeshare has been canceled - Seaside says it was through their actions (sending a letter from their lawyer). As I see it, I stopped making payments and my timeshare was repossessed - as it reflects on my credit report. Something that when they sold me the product and their credit protection I was assured would NOT happen. Regardless of the legalese of their contract, it does not reflect what I was told. To be clear, my timeshare was only ever on one credit report. It never reflected (positively or negatively) on the other bureaus. While I appreciate that they sent a letter, I have not seen any actions that they are interested in trying to find a resolution to this case. The only time they have contacted me this year was to ask me to remove my BBB message. From a customer service perspective, I would have expected them to reach out to me with an action plan and the next steps to get this resolved. They nor their affiliates have yet to provide any information on what their unwavering commitment and effort actually entails and how much longer this will take. I don't think asking for a plan for this to be solved and a timeline for resolution is an unreasonable position after I have spent so much money. 
  

  
  

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Seaside consultants 2 1/2 years ago to get ** out of a timeshare. We paid them $15,000 plus $1000 to ******** Law Group. We have made many many calls to both. One blames it on the other and Seaside also blames it on the contractors. From what they have told us they have sent papers to them to answer in 90 days. They have told us this more than once but do nothing about them not responding in the time frame. Please advise what to do as we are senior citizens on a fixed income. Thank you.

  

  Business Response

  Date: 01/05/2023

  This clients timeshare contract was cancelled as of October 2022. They were informed of this by the developer. They did not understand the verbiage used in the letter from the developer and we have explained that to them. We are glad that we were able to assist them in having their timeshare contract cancelled and will gladly assist them if they have
  any other issues in the future.