Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 11/18/2024 I made a deposit of $1575 for a preceptorship service that was going to start on 1/13/2025. 0n 11/20/2024 my school notified me that they found me a preceptor. I contacted ***** my person of contact at PreceptorLink te let her know and I was looking for a refund. She told me she was going to inform **** ******* ,the CEO of the company. When I did not hear back from *****, I attempted to call and text them with no answer. Later that day on 11/20/2024, **** sent me a length hostile, intimidating and condescending email telling to not call or text the office anymore and I was not elligible to receive a refund.She told me I had until 11/21/2024 to either accept to continue the process to go with their preceptor or I will lose my deposit. I emailed her back to tell her that's not fair and she can take the 5% non-refundable fee that is in the policy. She never replied. Now they have my deposit on $1575, my hard earned money in their hands like it was nothing to them. I am filing this complaint to obtain help to get a refund from this company and to prevent other students from going trough this type of distress they this company put me through.

  Business Response

  Date: 11/27/2024

  Dear BBB,
  We appreciate the opportunity to address this matter. On 11/15/2024, Michaellie spoke with our clinical coordinator, *****, who secured a preceptor for her BEFORE payment. Michaellie inquired about our three-day cancellation policy and was informedtwice in writingthat it would not apply because she was already placed. On 11/18/2024, Michaellie paid $1575, and on 11/19/2024, we provided her with the preceptor's information.
  Our Cancellation and Refund Policy, which Michaellie agreed to before payment, states:
  "If the student cancels within the first three business days after submitting and the preceptor HAS NOT confirmed acceptance of the rotation, the student is eligible for a refund (minus the 5% Application Fee)." In this case, the preceptor had already accepted the placement, making Michaellie ineligible for a refund.
  On 11/20/2024, Michaellie requested a refund. We reminded her of the policy and provided two options: 1) Proceed with the preceptor and pay the balance or
  2) Cancel and forfeit the deposit.
  Despite clear communication, Michaellie repeatedly called, texted, and emailed within minutes of each contact, demanding a refund. We explained multiple times why she did not qualify. Her escalating persistence required a firmer response and legal team involvement. While we understand her frustration, our policies ensure the sustainability of our services. We usually place within 13 days and cannot issue refunds after placement due to the resources expended.
  We fulfilled our contractual obligations, securing her placement and communicating the policy both before and after payment and have documentation to support this.
  **** *******, DNP, ANP-C
  

  Customer Answer

  Date: 12/02/2024

  My full name is Michaellie ****.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At a minimum, this is to prevent future students the distress and turmoil. The business promises to find a preceptor to fulfill clinical supervision. Payment for a PMHNP preceptor was processed 12/2023. The preceptor provided was unethical, unprofessional, and meets the *** criteria for narcissism. Conflict arose between the preceptor and student to which the student made the company aware of immediately per policy. Also per policy, if clinical is interrupted, the business will provide a new preceptor to which they replied "there isn't one." *********** did attempt to mediate the situation and the preceptor "promised" to sign off hours the student completed. The provider did not fulfill their contractual commitment, resulting in my receiving academic failure from the university. This information was brought to the business and a refund was requested. I was given $500 of my $2320 paid not without reminding me they are not "required" to do so and how "generous" this was of them. Their reason for less than the whole amount being "they weren't there," despite being given documented evidence of rude text messages from the provider and documentation from the university of the provider failing to sign off hours. This provider has removed students from her supervision before. I, the student and consumer, have not once been disrespectful during this process. Not only did I not receive services rendered, my character was defamed and another persons ego and exploitation of power has cost me time and tuition in repeating the course. Instead of promising this experience would never happen to another student or a reform of locating adequate preceptors, I was told to reflect on what I could have done better in this situation and reminded the preceptor is the one in charge. This is a betrayal from the mental health industry and a quintessential case of nurses eating their young. I can only hope by making this experience known another student doesn't fall victim to this behavior.

  Business Response

  Date: 06/04/2024

  Hello again. Our aim is to ensure the best possible support for all our students, and we take your complaint very seriously. We would like to address the issue of the preceptor arrangement. As per our Cancellation and Refund Policy, refunds are not provided when a student is removed from a rotation by a preceptor due to the student's own malfeasance or actions. Nevertheless, we extended a partial refund of $500, despite this policy, to acknowledge the challenges you faced. This refund was intended as a goodwill gesture, recognizing your difficult situation.
  We are sorry to hear about your negative experience regarding the preceptor's behavior. We select preceptors based on their qualifications, student requirements, and preceptor interactions. The preceptor completed 121 hours with you, for which we paid the agreed-upon honorarium. We were not present during your interactions and relied on documented communications and feedback from both parties to understand the situation.
  We made every effort to mediate the conflict once it was brought to our attention. The preceptor had assured us that she would sign off on the hours you completed, and she reported that she emailed your school the hours. We understand and empathize with the frustration and impact this has had on your academic progress and any distress this may have caused. The partial refund was provided as an exception to our policy in recognition of your unique circumstances. We understand this does not fully address your dissatisfaction, but it reflects our commitment to fairness within the constraints of our policies.
  We regret that we cannot offer additional refunds, but we hope you can appreciate our efforts to resolve this matter and our commitment to improving our services. We wish you the best.
  
  

  Customer Answer

  Date: 06/08/2024

  I appreciate your response. I am at peace with the situation except for one part. Part of the preceptor's agreement and responsibility in providing clinical supervision is filling out paperwork and signing off hours in the manner requested and required by the university. In week three of the rotation, the preceptor in mention received a login and password for the clinical hour tracking website used by the university, Meditrek, and I confirmed with the preceptor this email was received. Meditrek is the only acceptable location per the university for a preceptor to confirm the student fulfilled their hours. If it wasn't documented, it didn't happen. During mediation with the preceptor after my removal from the site, the preceptor changed the narrative claiming this email was never received. The preceptor felt an email to faculty would be sufficient, it was not, and there has been no documentation of this email provided that it was truly sent. I have provided documentation from the university stating the reason my hours were rejected was because the provider never signed them off as completed in Meditrek. There is an air that this whole situation is based on hearsay because you were not there to witness our interactions. Fair. However, please take into account there has been a direct cause of my academic failure as a result of this providers refusal to be compliant with the universities requirements. We are all professionals and understand the importance of following policies. My maleficence has been continually mentioned without proof. Where is the accountability for this preceptors behavior of noncompliance? I am in disbelief that a PMHNP provider could cause so much disarray for a student simply trying to further their education and better the world over one disagreement leading me to believe this providers intentions are less than pure. 

  Business Response

  Date: 06/08/2024

  *****, once again, I'm really sorry you went through this. It has been a very difficult situation indeed. We wish you the best. 

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rotation # GMQ519Y:Dates /Transactions: 5/23- $121, 5/19- $443, 5/18- $444 and $887 Total paid: $1895 On 3 separate dates I paid a total of $1895 for preceptor for a Nurse Practitioner program at *************************. Though the clinical course connected to the preceptorship would not begin until October 2024, the deadline to submit a chosen preceptor is 6/15/24 (no exceptions). Unfortunately, I was forced to withdraw from the program on Tuesday (5/28) due to poor grades in my last course. I was blindsided by my poor performance as I was eager to complete the program. I informed Preceptor Link, via email, about this change in school status and asked for a full refund, as I no longer require a preceptor, but they seemingly accused me of making up that story up and refused to refund any of my money. I have attached a copy of the email response they sent me. I was very alarmed at the audacity of the person who wrote it. First off, I was eager to do whatever is needed to secure a preceptor before 6/15, so what why would I go through the trouble of paying all of that money, only to change my mind. I would like a full refund in the amount of $1895.

• Initial Complaint

  Date:09/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a down payment of $1,000.00 for a preceptor on 06-24-2021 and signed a contract on 06-25-2021. I was put in touch with a potential preceptor in a short amount of time but the preceptor refused and failed to sign any of the 3 reasonable forms provided by my school. Subsequent to these events, my school attempted to communicate with the preceptor directly, providing multiple options to assist this match. When it became clear that I would be unable to start this preceptorship due to the fault of the preceptor/site, I immediately notified PreceptorLink pursuant to my obligations under Section 9 of the contract that the the preceptor is no longer able to precept me for the number of hours in my contract or the placement falls apart due to the fault of the preceptor/site. In the following two and a half months, nearly the entire duration of the contracted term, PreceptorLink failed to either help resolve the problem with the precept/site or replace my preceptor. In fact, between September 1, 2021 and October 20, 2021 there was no contact from PreceptorLink at all about efforts to resolve this issue or find a replacement. This is an absolutely unreasonable amount of time to pass without PreceptorLink even attempting to resolve the issue per their obligations of the contract. Once two full months had passed without an attempt at resolution, I was forced to find my own preceptor, of which I provided notice on November 4, 2021. Section 9 only states that a refund will be withheld if I fail to provide notice, If I do not notify PreceptorLink, and I find my own replacement preceptor, I acknowledge I will not get my monies back. Section 15 of the contract states that it is my responsibility [sic] stay in regular contact with my school and/or preceptor to confirm successful submission and signing of affiliation agreement. I will notify PreceptorLink of any issues or delays with getting the paperwork or affiliation agreement signed so that PreceptorLink may intervene and assist in this process. The PreceptorLink Team is exceptional at problem-solving!I fulfilled my notice obligations of having found a preceptor myself. I should not be penalized for their failure to act or be exceptional at problem-solving! It was unfortunately necessary for me to move forward with finding my own alternatives so as to not have Preceptor Links failure to timely communicate and problem-solve in accordance with the contract further impact my academic progress. Had I waited longer than the nearly two months it took PreceptorLink to attempt to find a second preceptor, my graduation date would have been delayed over a year causing undue financial hardship and inconvenience.Section 9 of the contract states If PreceptorLink matches me, and the preceptor is no longer able to precept me for the number of hours in my contract or the placement falls apart due to the fault of the preceptor/site, I agree to immediately notify PreceptorLink. PreceptorLink will either help resolve the problem with the precept/site or will replace my preceptor. Only upon PreceptorLinks failure to resolve the issue will a refund occur.I fulfilled my obligations of Section 9 and the rest of the contract and PreceptorLink failed to resolve the issue or replace the preceptor. A full refund should occur, minus the $150 search/processing fee, as indicated in Section 3 and Section 9 (However, if PreceptorLink is unable to resolve the issue, the students fee will be refunded, minus the non-refundable. If partial hours have been completed, refund will be on a prorated basis (for example, if 50% of the hours are completed, 50% of the fee will be refunded, minus the non-refundable). If I do not notify PreceptorLink, and I find my own replacement preceptor, I acknowledge I will not get my monies back.) Attempts to initiate the refund I am owed have been refused and ignored. Had I known this company was this difficult to work with I would never have hired them. I waited until the beginning of 2023 to request a refund because I completed a dual role program and didn't know if I would need the company to assist me in finding placement for 6 additional clinical rotations I had between 2021 and 2022.

  Business Response

  Date: 10/05/2023

  Hello, *****. First and foremost, we'd like to extend our heartfelt congratulations on your recent graduation. It's a significant achievement and one that you should be truly proud of. At PreceptorLink, we value the progress and accomplishments of our students.
  
  Regarding your complaint, we have reviewed the details and would like to clarify our stance. As per our records and the agreement that was made, the request for a refund comes 2.5 years after the original transaction. I understand that circumstances can change, and it's always our desire to support our customers to the best of our ability. However, due to the duration of time that has elapsed and in accordance with our company policies, we are unable to process a refund at this point.
  
  That said, I would like to explore any other potential solutions or assistance that we might be able to offer. Our customers are very important to us, and while we must adhere to our policies, we also strive to ensure a satisfactory experience. If you decide to go back for a further degree and would like our assistance, we are happy to look at ways we could help you.
  
  Please let us know if there are any other questions or ways we can be of assistance. Thank you for understanding, and once again, congratulations on your graduation.
  
  Warm Regards,

  The PreceptorLink Team

  Customer Answer

  Date: 10/05/2023

  Good evening, 

  When I initially contacted PreceptorLink for assistance in finding a clinical preceptor there was no policy or contract clause stating a statute of limitations on refunds. That is the reason I did not initially demand a refund. Had I known that a legitimate refund would be refused to me I would have never used PreceptorLink. I adhered to every clause in our agreed upon and signed contract. It is disappointing that PreceptorLink, as an organization, lacks integrity and refuses to uphold their end of a contract.

  I utilized the services of Preceptor Hub during my search for clinical preceptors and found their level of integrity unsurpassed. A preceptor was found and contacted. When she was unable to sign the required paperwork Preceptor Hub issued me a complete refund within 1 hour without me having to initiate it. 

   

  Business Response

  Date: 10/06/2023

  I'm really sorry, *****. We were happy to replace you and sent you emails asking you for information on what you needed for a future preceptor. Our policy was and is to replace a preceptor, and if we cannot replace, we refund. You never replied with your needs, but now 2.5 years later you are asking for a refund. This is not an appropriate request for a refund. 

  Best of luck to you in your new profession. 

  Customer Answer

  Date: 10/16/2023

   Hello,

  Would you mind specifying the date you offered to help me find another preceptor too which I never responded? I

  have an email from you on October 20, 2021 asking me when I needed to start an OB GYN rotation. I responded to that email on October 25, 2021 that I had found a preceptor but the schedule was not ideal. I specified that if Preceptor Link found me a rotation with  consecutive clinic days that would work otherwise I would stick with who I found. I requested Preceptor Link search my area in addition to an entirely different state. 
  

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a down payment of $768 for a preceptor on 3-18-23, then found preceptor's hours did not match what was listed on the website and was not available until 3 months later. Another preceptor was found and ***** asked that I go back on the website to reserve the requested times. I was told my previous deposit would be credited to my account - I thought credit card account, but they kept that deposit toward future charges and charged me another $846 deposit. After meeting the preceptor, the times were not what I requested and I found I needed to be in person for telehealth visits in the preceptors office which added a 2 hour drive to my day. I was asked to be flexible and I adjusted my schedule to a later start date and an in person site. After paying $1309 in preparation to access to her information to get school approval, I was told the next day she was not available. I am asking for a return of the money paid for the preceptor who backed out, total of $2155.00, while waiting to find out if the original preceptor is still available, and "being flexible" to accept a schedule that I had not requested. I contacted ***** about the refund and have not heard back. If the information on the website matched what was available for preceptor dates, I would not have signed up.