Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working with *** to help with my VA disability claim. I paid them 3k to help get my DBQs in order and upload them to the VA. However, I did not get help with what I was promised. The **** turned out to be wrong or incomplete so the claim was denied, The instructions that REE sent for submitting the claim to the VA were wrong and when I reached out to them for clarification I got no further assistance. When the claim was denied and I reached back out for more assistance OR a refund I was told I wasn't entitled to either. Instead the only option I was given is to work with some Law Firm that they partner with? Seems fishy that the claim would get denied and them the next thing they recommend is to work with a "recommended" lawyer.

  

  Business Response

  Date: 07/11/2025

  Hi *******,

  Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with REE Medical did not meet your expectations. Your concerns are valid, and we want you to know that your voice is heard. Our mission has always been to support Veterans by providing high-quality medical documentationsuch as DBQsto strengthen their claims and help them navigate the VA disability process. While we are upfront during our free consultations that we cannot guarantee specific outcomes, it is incredibly disappointing to hear that the documentation you received did not lead to the results you were hoping for.

  We understand how frustrating it must be to feel unsupported, especially after making a significant investment. As for the referral to legal assistance, that is something we have always offered as an optional next step for clients whose claims have been denied. REE Medical is not a law firm and cannot represent Veterans in appeals; however, we strive to connect Veterans with trusted legal resources when appropriate. That said, this referral is never meant to feel like a default solution, and we regret if it came across that way.

  We would appreciate the opportunity to look further into your file and see if there is anything more we can do to make this right. We have escalated your concerns to our management and leadership teams for further review and someone will be following up with you directly.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2025, I signed a contract and paid $2,695 in full to REE Medical for services. I scheduled my initial appointment on June 2nd, and had my first (15 minute) meeting with a representative on June 10th, during which I submitted required documents and requested additional information about the next steps.Between June 10th and June 13th, I made several attempts to follow up via text, phone, and email with additional questions. All of these inquiries were ignored and left unanswered. Out of growing concern over the lack of communication and support, I formally requested a full refund on June 13th.On that same day, I received a reply stating that my documents had been acknowledged and were under review, or I could choose to proceed with a refund. I chose the refund. However, I was later informed that a percentage would be deducted from my total payment due to services rendered, which included nothing more than a brief phone conversation and collecting my documents.There is no clause in the signed contract that permits the company to withhold any portion of the payment in the event of a cancellation or refund request. As such, the attempt to deduct funds is not only unjustified but also misleading and deceptive in nature.I have not received the service I paid for, and my repeated efforts to clarify and move forward were completely ignored until I escalated the matter. I am now seeking assistance in resolving this issue through the BBB.

  

  Business Response

  Date: 06/18/2025

  Jakina,

  We appreciate the opportunity to respond to this concern and are sorry to hear about the frustration experienced. At REE Medical, we strive to provide high-quality support to every veteran who places their trust in us.

  While we do our best to communicate thoroughly and clearly at every step, we understand that delays or miscommunication can be frustrating, and we sincerely apologize if the experience did not meet expectations. We never want a veteran to feel unsupported during this process.

  We take all concerns seriously and are actively reviewing this case to ensure that any refund provided is fair and aligned with the work completed. Weve reached out directly to help bring this matter to a resolution, and we remain committed to making this right.

  Thank you again for the feedback, and for the opportunity to improve.

  Customer Answer

  Date: 06/21/2025

  Thank you for your response.
  While I appreciate the professional tone, I want to clarify that the core issue is not about delays its about a complete lack of follow-up and service after I submitted my documents. I made multiple outreach attempts between June 1013 which were ignored until I formally requested a refund. At that point, I was told a large portion of my payment would be withheld for "services rendered" yet the contract includes no clause permitting a deduction, and the only interaction I received was an introductory call and a request for documents.
  This does not constitute a delivered service, nor does it justify keeping $300 or any other amount. I have already submitted a formal dispute through my credit card company and continue to request a full refund of $2,695, as promised services were not fulfilled.
  Im open to a fair resolution, but a partial refund based on vague or undocumented work completed is not acceptable. Thank you.

  

  Business Response

  Date: 06/25/2025

  Hi Jakina,

  Thank you for your follow-up and for clearly outlining your concerns. We sincerely apologize for the lack of communication you experienced after submitting your documentsthis is not the level of service we aim to provide, and we understand your frustration.

  We appreciate you bringing this to our attention and want to assure you that were taking your feedback seriously. Someone from our team will be reaching out to you directly today to review your case and work toward a resolution that feels fair and transparent. In the meantime, please feel free to email us at ****************************** with your best contact number and email so we can ensure were reaching you promptly.

  We value your trust and appreciate the opportunity to make this right.

  Best regards,
  REE Medical Support Team

  Customer Answer

  Date: 06/30/2025

  Thank you for your response. I appreciate the acknowledgment of the communication issues, though I want to reiterate that my refund request stemmed from both the lack of follow-up and the fact that no substantive service was rendered beyond an introductory call and document intake. Since the contract includes no cancellation fee, I continue to request a full refund of $2,695. I've already submitted a dispute with my credit card company and will await the outcome of that process.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very frustrated with the treatment so far I am asked to completed computerized forms that are very difficult to work with. I am asked to completed questionnaires that will be used to generate DBQ. I am doing all of the work. I am asked to put all of my personal information that I dont feel comfortable writing into this form that does not work well! I told staff I would be on vacation and they still called me during this time and documented I did not return there call ( I was out of country). I would like a refund but was told that is not possible. If they do give you a refund it would only be a third of what was paid. What a disservice to veterans. It has caused so much anxiety!

  

  Business Response

  Date: 06/16/2025

  We are truly sorry to hear that your experience with us has been frustrating, *****. Supporting Veterans with compassion and clarity is at the heart of everything we do, and it is clear we fell short in your case. We understand that the forms can feel overwhelming, and we are actively working to make them more user-friendly. That said, no one should ever feel alone in the process.If youre open to it, we would appreciate the opportunity to learn more about your experience and make things right. Please dont hesitate to reach out to us directly at ****************************** so we can look into this further. We have also escalated your complaint to our leadership team for their direct follow-up. We appreciate your feedback as it helps us grow and serve our Veterans better.
  

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ree medical because they said they could get me 100% on my va disability, I paid them $2100.00 now I found out the lie, they did not tell me I could not do anything they wanted done by phone, you need a computer, they told me that could get me %100 with the va, well after awhile of dealing with these yahoo's I find on there document that it may not go threw if the va doesn't recognize it, I was never told this, another lie, now I have this material that I can't do anything with because they didn't give full disclosure of things needed or things to be done. Now I'm out $2500 dollars because of this, you need to close there business down immediately & get my money back from these ****************

  

  Business Response

  Date: 06/16/2025

  ******, 

  Thank you for your feedback, and were genuinely sorry to hear about your frustration. We understand how important clear communication and transparency areespecially when it comes to something as personal and vital as your VA disability claim.

  While we never guarantee a specific outcome, we aim to provide every veteran with the tools and medical documentation that may support a successful claim. We also strive to clearly communicate the full process and requirements, including the need for internet access or a computer in some parts of the journey.

  Wed like to make this right by reviewing your case more closely. Someone from our team will be reaching out to you directly to better understand what happened and explore possible solutions.

  We appreciate your service and hope to regain your trust.

   

  Customer Answer

  Date: 06/16/2025

  Now they are saying that they told me it could be rejected, they are lying, they never told me that, all I got from everyone is you will get %100 va disability, what a lie, now they want to keep my money also, f*** no, give me my money back & all of it or we go to court & I will shut them down.

  

  Business Response

  Date: 06/17/2025

  ******,

  Were truly sorry to hear about your experience and understand your frustration. While our team works hard to support every veteran throughout their VA disability claim process, its important to clarify that we can never guarantee an increase in benefits. The final decision is always made by the Department of Veterans Affairs. We appreciate you bringing this to our attention and the opportunity to make things right.

  Sincerely
  The REE Medical Team

  Customer Answer

  Date: 06/17/2025

  all I want is my money back from these bunch of liars, they lie to get you to sign up then keep lying to you, this place should be shut down.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Ree Medical to get help in increasing my disability percentage. I was hoping for a short process but it has been anything but that. On September 12th 2024 I paid them $3,295 in full. This process has taken almost a year and I dont even have my dbq from an appointment from October. I wish to receive a full refund because this has been more trouble than it is worth and me thinking that money was an investment has turned into money that would help my situation.

  

  Business Response

  Date: 06/16/2025

  Nicholas, 

  Thank you for taking the time to share your experience, and we’re truly sorry to hear about the delays and frustration you've faced.

  What you’ve described is not the standard we strive to uphold. Timely communication, documentation, and support are core parts of our process, and it’s clear we’ve fallen short in your case. We understand how difficult and disheartening it can be when expectations aren’t met—especially when you’ve made a financial and emotional investment in this process.

  Someone from our team will be reaching out to you today to look into your case further and work toward a resolution.

  We appreciate your patience and your service—and we’re committed to doing what we can to make this right.

   

  Customer Answer

  Date: 06/16/2025

  Hello thank you for your response. Someone had reached out to me to initiate a refund. Once the refund is complete I will accept the message.

  

  Business Response

  Date: 06/17/2025

  Nicholas, 

  Thank you for your response and for confirming that someone from our team has been in touch. We appreciate your patience throughout this process. Once your refund has been fully processed, please don’t hesitate to reach out if there’s anything further we can assist you with.

  We’re committed to making things right and wish you all the best.

  Sincerely,
  The REE Medical Team

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding REE Medical and the services provided for my husband's VA disability claim.We were told during our enrollment call with a representative named ***** (in September 2024) that if the *** (Disability Benefits Questionnaire) did not support the VA increasing my husband's disability rating, we would be eligible for a refund. This was a key assurance that influenced our decision to move forward and pay the upfront fee.We were later denied a rating increase by the VA, despite REE Medicals ***s supposedly showing alignment with the 100% criteria. When we reached out to request a refund, we were told that the services were rendered and that the client agreement stated refunds are not based on VAs outcome. However, this contradicts what was told to us on the recorded consultation call. We have since requested a copy of that recorded call to confirm the verbal assurances that were made.Additionally, the communication and support we received were unprofessional. Our assigned navigator was changed mid-process with no clear transition, and email responses were vague and unhelpful. This added to the emotional stress and confusion at an already difficult time.While REE Medical may have technically delivered documents, the service fell short of what was promised verbally and what we paid for in good faith. Veterans and their families should not be misled by verbal promises that contradict written disclaimers. I am asking for a partial or full refund, or further assistance from REE Medical at no additional charge, given the outcome and misleading nature of the service expectations that were set during the enrollment call.

  

  Business Response

  Date: 06/04/2025

  Thank you for taking the time to share your experience. We are truly sorry to hear that you and your husband feel let down, and we want to sincerely apologize for any stress or frustration this process has caused your family. Supporting Veterans is at the heart of what we do, so it is disheartening to hear that your experience fell short of the standards we strive to uphold.
  

  We understand your concerns regarding the verbal assurances provided during your enrollment call, especially in contrast to the written terms outlined in our service agreement. While we do our best to ensure every client has a clear understanding of our process, including the fact that VA rating decisions are ultimately outside of our control, we take all feedback very seriously, especially when it involves potential inconsistencies in communication. We are currently reviewing the recorded consultation call as requested to better understand the details of what was discussed. Additionally, we are addressing your concerns about the communication and navigator transition internally, as a seamless and supportive experience is something we aim to provide each step of the way.

  Please know that your feedback has been escalated to our leadership team for further review. We are committed to investigating this matter thoroughly. Our team will be in contact with you shortly. Thank you again for bringing this to our attention.

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company provided inadequate and useless product and refused to correct the issue or issue a refund.

  

  Business Response

  Date: 05/29/2025

  *******,

  We're sorry to hear that your experience didnt meet expectations. At REE Medical, we take all feedback seriously and are committed to providing high-quality service and support to every veteran we work with. While we cannot guarantee outcomes with the VA, we strive to ensure each case is handled with care, professionalism, and transparency.

  
  We would like the opportunity to better understand your concerns and work toward a resolution. A member of our team will follow up with you today. Your service matters, and so does your experience with us.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found Ree medical online in August ************************************************* disability claim for having been previously exposed to AFFF while on active duty. I contacted them and during the initial interview explained my case and they agreed with me and told me they were very experienced with these types of cases. They originally told me they thought the VA would approve my case at 70% but later downgraded it to 60%. Based on what they told me, during a second interview with them in late August, I made a full payment to them in the amount of $3195. Since that payment was made, it took nearly seven months for them to complete my file. I mailed the claim in late March, claiming five different disabilities (mostly cancer) and the VA sent me a complete denial on May 15. I next contacted the *************** and was told that I absolutely had no merit in filing the complaint in the first place. I am requesting a refund of $3195.

  

  Business Response

  Date: 05/22/2025

  Dear ******,

  
  Thank you for sharing your experience, and were truly sorry to hear that you were disappointed with the outcome of your claim. At REE Medical, we understand how important these claims are and the impact they can have on our Veterans lives. We are committed to providing professional and transparent support throughout the entire process.

  
  While we do our best to provide guidance based on medical history and documentation, its important to note that we do not have control over the VA's final decisions. Each claim is reviewed by the VA on an individual basis, and outcomes can vary depending on multiple factors that are sometimes outside of our scope.

  
  We understand your frustration and would appreciate the opportunity to review your case further. A member of our team will reach out directly to discuss your concerns and explore any options for resolution. Thank you again for your feedback, and most importantly, for your service.

  Sincerely,
  The REE Medical Team

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 28 of last year 2024 *** paid $2600 to use your services cause I was told they were good and they do Nexus letters now Ive been told they dont do Nexus letters anymore. I dont have a coordinator. I do not know when I last had one. Im tired of chasing them around when Im the one who paid them for their services. No one has called me back when I asked for a coordinator to call me back. Im getting pushed back from the VA on my reevaluation and Im tired of taking my time out of the day from Work to figure out whats going on.

  

  Business Response

  Date: 05/09/2025

  *****, 

  Thank you for bringing this to our attention. We're truly sorry to hear about your experience and the frustration it's caused. This is not the level of service we aim to provide, and we understand how important timely communication and support areespecially when you're trusting us with something as significant as your VA disability journey.

  
  Please know that we are actively looking into your case and will have a team member reach out to you today to provide clarity and next steps. You can also email us directly at ****************************** with your name, email, and phone number. We appreciate your patience and are committed to resolving this for you as quickly as possible.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in October of 2024, I started the appeal process. Since that month til now, I have had numerous occasions where I have experienced lack of communication. I have been in contact with Mr. ***** ******. He has been extremely helpful and professional. He has escalated my case numerous times and I have not received a call from Ree medical to discuss my benefits process. I have proof of the texts I have sent without any replies. I even took out a loan to obtain their services and only ended up in debt. I hope that no other veteran does not experience what I have been going through to this date with Ree medical. This organization is extremely unprofessional.

  

  Business Response

  Date: 05/01/2025

  Hi *********, thank you for bringing this to our attention. Were truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is not the level of service we strive to provide, and we take your concerns very seriously.

  We're grateful to hear that ***** ****** has been supportive, and we will be reviewing your case internally to better understand where the breakdown in communication occurred. Someone from our team will be reaching out to you today to personally follow up and help move your case forward. We sincerely appreciate your patience and thank you for your service.