We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Yoga Supplies

Suga

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Supplies.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a yoga mat and smaller mat from Suga at the end of November. Immediately after my purchase I got a confirmation email saying I would be notified when the items ship. I have emailed them on their customer email address multiple in December and heard nothing back. I would either like the products sent to me **** or a full refund.

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Suga Mat C2G on July 19 2021. My mat is beginning to peel and come off on my hands and feet when it is being used. I am looking to replace the mat under the lifetime warranty . I have received no response from the companies customer service in weeks.

  • Initial Complaint

    Date:05/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two C2G yoga mats that are supposed the have a lifetime warranty for replacement for a considerable markup. I reached out to Suga to initiate the replacement and mailed them back on April 9, 2024. They arrived at Suga on April 12th. Since then, I have received no updates and no response to my inquiries reaching out for more information. The are still selling these mats on their website.

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    suga yoga mats offer a "cradle to grave" program where they will replace their worn yoga mat at any point in its life. The purchase price for this mat is considerably more as it comes with this "lifetime" warranty. I have tried to contact the company to redeem my warranty but it seems they do not exist anymore or do not respond to emails. Their social media page has been shutoff from commenting, although on their last post there are hundred of other complaints like mine. I want to make sure no one else gets scammed like I did--very unprofessional and they violated my trust

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a C2G mat (in which the company offers free replacements for life) on Mar 10, 2021, order # *****. I like others on this website have been unable to get in contact with the company through multiple attempts and methods (email, website form, etc.). After only 2 years, the mat is crumbling apart and is unusable. I want a replacement as I am due per the option I purchased, or a refund of the original $108 I paid.

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few years ago (maybe 2) my father **************************** bought me a 'Cradle to Grave' yoga mat Suga sells. As described on their website, you use the mat until it falls apart, send it back with contact info, and they will replace it with a new one indefinitely. In comparison to the other mats they sell, this you pay extra so that you can recieve replacements.I sent mine in approximately two weeks ago via *** with my personal information enclosed for a replacement to their ********* location. I have tried to reach out to the via their customer service email address as well as through their web question page to try to get status updates and also inform them I have sent it in. In total, I have attempted to contact them 5 times (once with a different email address) to get a response. I have heard absolutely nothing back.The policy regarding the C2G (Cradle to Grave) mats are mentioned in this *** page.********************************************** While they no longer sell C2G mats, according to the *** they still honor their policy when they were selling them.

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 14, 2016, I ordered an extra large Suga Yoga Mat - Cradle to Grave (Order Number: #*****). According to **********************************************, "The SugaMat C2G (Cradle to Grave) is the same mat as the SugaMat but you're buying a mat for life. By purchasing a SugaMat C2G, if your mat ever wears out, just send it back and we'll send you a brand new one at our expense, no questions asked. With SugaMat C2G you're basically purchasing a service rather than a product." I have been reaching out to multiple email addresses (using different of my own emails as well in case there was some kind of spam block) as well as trying the contact form at **************************************************** to see about a replacement since late November. There's been no response at all to multiple inquiries. I'd like the company to contact me and for us to arrange a replacement, or I'd like a full refund of my purchase price so I can purchase a new quality yoga mat elsewhere.

Suga is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.