Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/27/2022 - My 15 year old niece was visiting from ****** and I wanted to take her to Fright Fest at Six Flags. I bought 2 Fright Fest tickets that give me access to the Halloween events and am required to buy general admission tickets into the park as well. I have a season pass and bought a $71 ticket for my niece from *************.com. We get to the park and after scanning the admission ticket, the park attendant tells us we can exchange the tickets for wristbands by going to the booth about 100 ft away. We go to the booth about 8pm and there are two Six Flags employees there, one behind the booth and one walking the line that I am in with my niece and another girl also trying to get her wristband. The employee says "we're closed." I tell her I already paid for the product for that date and ask where I can get the wristband if she can't do it. She responds "I don't know what to tell you; try guest relations." We go to guest relations and a man working there tells us he also doesn't know, try the kids store a couple stores down. We walk out and don't see a kids store anywhere, so we go into the Looney Tunes gift store. A nice young girl doesn't know what we're talking about, and insists on walking us back to guest relations to find out what the guy is talking about. He tells her the kids store and we walk all the way down by the log ride and the kids store is closed. The employee tells us there's a guest relations in the back of the park and takes us there. The girl doesn't have wristbands, but calls another part of the park by Gold Rush and they finally have them. I couldn't understand why the third person asked for a refund after all the time we spent, until I took my wristband and went to the first maze, only to find out we'd redeemed them in vain - everything was closed. I contacted the company and was told they exhausted their resources. I spent hundreds of dollars between charges and gas to drive an hour and a half to not do a single thing but walk.

  Customer Answer

  Date: 01/05/2023

  ***Document Attached***
  I wasn't able to respond to the credit card dispute in time, but attached is the response from Six Flags. As I mentioned in my complaint, I arrived at 8pm and spent the entirety of my time at the park with their front gate employee who refused to leave my niece and I until our issue was resolved. The response from Six Flags shows I did redeem the fright pass - at 9:40pm. The park closed at 10pm. As mentioned, my attempt to redeem started within minutes of my arrival, so this only shows we spent an hour and 40 minutes getting shuffled from person to person until 20 minutes before the park closed, where it was no longer usable. Again, we were with their employee the entire time, so it isn't like they can't verify my story with her and every single person we asked for help who pushed us off.
  See Attachment/File: 20221113-Dispute update letter-****.pdf