Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 4, 2024 Ms. **** ******** Los Angeles Singles Personal Matchmaking *************************************** ***************************************, Ca. ***** Re: Membership Agreement dated November 30, 2023 Dear ****,It has now been one year since I signed the above agreement with Los Angeles Singles Personal Matchmaking. I did this after several in depth discussions with you regarding the service you provide. I was at a particularly vulnerable time in my life after losing my husband of 62 years. At the age of 83, I had little experience with services like Los Angeles Singles. However, in good faith I did sign the agreement.I have to tell you that I am extremely disappointed in your service. Although Item 3b in your agreement indicates: You, the Member will be provided with 10 introductions under the agreement, I have had only one introduction during the past nine months.That individual in no way met any of the criteria I had provided you. (I had indicated that I was interested in a man who was physically active, enjoyed traveling, walking, and fitness activities like yoga. ) Your referral suffered from back injuries and surgeries,and was quite limited in even walking! There was not even a remote fit!There has been no subsequent attempt on the part of Los Angeles Singles to introduce me to another suitable candidate. I see that the agreement, in Item 3b further indicates: Introductions are provided on AS AVAILABLE basis. I am now age 84. It seems to me that a reasonable person would expect more than one introduction every nine months. Particularly in this age group. If you had reservations at the time of our discussions, you should have advised ***** summary, I feel Los Angeles Singles failed to keep its agreement. My desired resolution is a full refund of the $10,000 membership fee.

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent a lot of money to get personalized service, thinking that I would get some matches. In a three-year period I have been given three matches that somewhat fit what I was asking for. While I understand that matches are not guaranteed, I was told that there were many guys in their database or ones that they could find that would fit my asks. Reached out to ******* multiple times and have been ignored. I cannot recommend this company. They dont even meet or speak to the people that they match me with. For $15,000 I would expect a lot more. Since ****** took my money, he hasnt talked to me again.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im in my early 70s and have been a widow for almost 26 years. I've used dating sites, on and off, for years. A few months ago, I filled out the LA Singles questionnaire. I got a call the next day from *****, the Director, who was very encouraging, despite my skepticism. I agreed to meet with him at his office.***** could not have been nicer. I shared with him the things I look for in a partner he said he had a couple of men he thought would be perfect and was excited to introduce me to them. He gave me reason to feel hopeful.It was a couple of weeks before I heard from my assigned Matchmaker. She read from a list of available men, none of which were the particular men ***** had told me about. I asked about them, but she didnt seem to know anything about them. The matches she had were all far away, so I passed.The next time I heard from her, she had another match who didnt live far away, so I agreed to meet him. We met on March 29. It couldnt have been a worse match. Its like ***** had never told the Matchmaker anything about me or what I was looking for. He was a man still firmly planted in the 20th Century, with no awareness of current pop culture. All of my references went over his head. Im in the entertainment business and despite trying, I could not come up with any common ground.One of the requirements of membership is to give feedback about each date, so I called my matchmaker and told her it was not a good match and why. That was on March 29almost a month ago. Since then, I have not heard a word from my matchmaker. I sent ***** a text and asked to have a conversation with him, but he never replied. I was talked into spending more than was comfortable for me and I feel I've been had.I was promised three (3) dates. *** had only one and theyve gone radio silent on me. Theyre happy to take my money, fail to deliver, and then dump me. If they dont want to work with me anymore, they owe me an explanation and a refund.

  Customer Answer

  Date: 04/26/2023

  Full mailing Address:

  *******************************

  *************************************

  ******* Oaks, ** 91423

   

  Customer Answer

  Date: 04/27/2023

  Hello,

  
  

  Yes, the business reached out to me and they're making every effort to work with me, so I'd like to close the complaint.  My main problem was lack of communication

  and I've been given two new contacts to make the process more interactive.  I spent a long time on the phone with a Director who seemed anxious to hear my issues and resolve them.

  
  

  Best,

  
  

  ***********************