Complaints

This profile includes complaints for Specialty Builders, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Specialty Builders, Inc.

  5535 Balboa Blvd #113 Encino, CA 91316-1591

  
• 

  Specialty Builders, Inc.

  9161 Sierra Ave Ste 201A Fontana, CA 92335-4773

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approx 11/19/23 we met with Specialty Builder(SB) for backyard landscaping. Agreed upon; Cement work, Patio Cover, Plumbing with sprinkler system, Landscaping including grass. Financed thru ******************. Contract signed 1/18/24. Work completed appx 3/31/24. In April 2024, a broken sprinkler flooded the backyard and overflowed to the main street. ** did send ***resentatives to evaluate and fix. July 2024 another sprinkler pipe burst. SB called, no callback or follow-up. A plumber had to be called to stop the flooding of water in backyard and ************************. Cost:$325. The plumber stated piping is substandard for such a project and all piping are going to burst. I notified the loan company and ***orted this ongoing problem. I stated I was ***aying a $40,000 loan and substandard work. They offered to help reach SB. As of August 22, 2024 I have not heard from ******************. The grass has large ***** spots of appearance of dying since July 2024. At least 60% of our grass is dry *****. On 8/19/2024 another pipe burst, flooding back yard. Called SB. On 8/21 a *** came to the house to evaluate the problem. He was unable to fix the issue. So he turned off the water and left the property without notice. We had 0 water for the evening/ following morning 8/22/24. We called ***eatedly SB. no answer. VM left. Asking for someone to turn on the water. We are a household of 9ppl (4 adults/5 children under 14). My Husband was scheduled for surgery at 6:30 am with instruction of bath. We had to use bottled water to bathe him. The children were unable to flush toilets and used bottled water as well for grooming. The project was not done in excellence. I want the total ***air of the agreed-upon contract. Compensation for our suffering and lack of ability to use our backyard this summer due to several floods. I ask for your assistance in this matter. Please feel free to contact me if you have any questions for clarification. ****** *****

  Business Response

  Date: 09/03/2024

  Good Afternoon,

   This Client is being fully taken care of. We made it a priority to fix any issues she had, and we aligned with all of her wishes and wants. The grass is currently dead but, we are in the process of fixing that for her. We will not leave our clients unsatisfied. 

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22183774
  
  I am rejecting this response because: I too have heard these same sentiments from Specialty Builders (via telephone). They have failed to follow through with their statements. 

  I have paid out of pocket on 2 occasions to replace broken pipes. The last plumber stated to me(in person) and finance company (via telephone), that the pipes used are substandard and will all burst under the water pressure.

  We need this project redone up to standard.  

  
  Sincerely, 
  
  ***** And ****** *****

  Business Response

  Date: 10/01/2024

  Company will review and will send inspector to check this claim

  Customer Answer

  Date: 10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** And ****** *****

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: Oct 24,2023; What the business committed to provide: To complete the patio project including the drawings that needs to be submitted to our HOA; Nature of the dispute: No drawings was given even after the project was done. Ive been trying to call the company/project manager and sending email and they were claiming that per their records they havent completed a patio cover, from my email I mentioned about patio project and not patio cover, they were using the term cover thats why they were saying that there was no record in their end, but my email is very clear, and the project manager knows what the patio project was done. Ive been contacting the company but never responded for how many weeks and even the project manager is ignoring my calls. They even informed me that the project has a lifetime warranty.

  Business Response

  Date: 07/22/2024

  Good Afternoon, this client gave us a call complaining about a patio cover. She doesnt know English too well and she was getting upset about the fact that I cant understand her. 
  

  Specialty Builders as a company was always in contact with this client and trying to help her. We sent over many people to her property to try to fix things. We ended up giving her whatever she needed. 
  

  This complaint is unreasonable. Of course, we want our clients satisfied and happy. 

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted bye phone bye this company to do work in my backyard they represented themselves as working with and in connection with government programs to go green and that I would be easily financed with Good Leap financing yet they ran my credit with three different financing agencies. I was approved for ****** to add artificial grass and a stone fire pit in my back yard I went over the plans with the two gentleman that came to my house ***** and **** we went over what they offered they told me they would remove up to ***** inches of soil which did not and add base which they did. The grading was done poorly many high and low spots some areas didnt have nails to hold grass down or staples the turf was cut short in some areas and no drain was added the drains they did touch they added pipe so now they are above level so rain will bye pass the drain the slope on on side is so steep the water goes towards the house. I have made several attempts to have them come fix it they said workers that are told to do the opposite of what we agreed needs to be fixed they did fix the fire pit but that took awhile as well. I have had at least 3-4 of their sub contractors come and tell me the exact same thing it has to be redone but they wont do it cause if they touch it then specialty builders wont pay them. So they have no incentive to fix it correctly. But for some reason Im being told Im the problem and they are threatening me with a lean on my property if I dont pay them but my financial obligation is to good leap who approved me not Specialty Builders. I was told *** **** and ***** that I have 90 days from the job completion to make payment with good leap so dont understand why now they come with a lean after completion for money that is owed to another financial institution. ***** told me that they will not fix it the way each contractor said it needs to be done. They have been less than professional at every turn I have been more than patient with them.

  Business Response

  Date: 11/20/2024

  Good afternoon, Thank you for reaching out and letting us know about any potential problems or complaints

    The client and Specialty Builders came up with a signed settlement agreement on the date of 7/1/2024, which states that Specialty Builders will deduct $1000 from total of contract amount. 

  The client kindly agreed and received the necessary discount, and both parties walked away.

  Specialty Builders have never filed a lien on the property, only an intent before the company received payment.

  As of now, there are no existing Lien or Money owed by the client.

  Please contact Specialty Builders for further information.

  Best Regards.