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Business Profile

Heating and Air Conditioning

RO KU Air Conditioning and Heating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 23rd 2024 I called RO KU Air Conditioning and Heating because my central home Air Conditioner was not working, two males from the company responded and began checking the Air Conditioning furnace in my garage, they said the Capacitor was weak and it would need to be replaced and the cost would be $380.00 dollars, after they completed the work I wrote them a check for $380.00. my Air Conditioner worked for about two hours and then stopped working again, I called the company back and one of the male that was there earlier responded and began checking the Air Conditioner again, this time he said that my thermostat was not working, but that possibly the motor blower was bad and that would be $1100.00, he said a new thermostat would be $275.00 dollars, I told him that a new thermostat was only $45.00. he said I know and never mentioned it again. He said the thermostat might fix it, I ordered the thermostat and it arrived three days later, I installed it in 10 minutes, but my Air Conditioner still would not work. If it was the motor blower from the beginning he could have told me the price and I would have gotten a few more estimates before paying him, also he never gave me a receipt I had to ask him for a business card. Needless to say am still sweating it out and out of $380.00 dollars. I contacted the company today 8/1/2024 at around 12:00pm and told them my problem, they said I would be contacted right away within 5 minutes by a company supervisor, it is now approximately 2:30pm and no responds from the company.

RO KU Air Conditioning and Heating is NOT a BBB Accredited Business.

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