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Business Profile

Lasik Eye Surgery

Excel Laser Vision Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lasik Eye Surgery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was coerced into LASIK on 01/10/24, Ive been quite obviously unsure about getting it, postponing for months and rescheduling the date of the procedure, nobody in that office caring or asking why, and when I finally get into the office I am handed a consent form with all the complications associated with the procedure. I purposefully don't initial or sign the document, asking for further explanation, and when the doctor comes to talk to me about it, he basically just waives it all off saying the **** made them" inform all his clients of these things, that it actually never happens and it's irrelevant (which was all a lie). He hands me the paper to sign... he doesn't inquire whether or not I'm sure about doing this, that this could alter the rest of my life.. so I am basically forced to sign! Then I am given another paper of instruction post procedure, and I very clearly state I'm unsure about this to all the staff and doctor and they continue to just PUSH their ideas on me, telling me everything will be fine, I asked the clerk if I want to cancel and get a refund can I? And she states but "you were supposed to do it today right now this moment," and so no person in that business offered me a way out, nobody once said "if you're unsure you don't have to do it" even though I was holding it off for hours for a reason! Now I am stuck with compromised eyeballs for the rest of my life, I dont know what will happen to me but all I know is this is not what I wanted. I was not informed that the cornea flap would never fully heal, and that the complications are all very REAL, and I clearly stated I didnt want to be careful of rubbing my eyes for MONTHS. These people hustled me into the operating room and basically stole my money because I preferred my eyesight before. I want all my money back!

    Business Response

    Date: 01/26/2024

    We have a response to this complaint, however, we need authorization from the person filing the complaint to share information in regards to the person and the complaint. Please provide a copy of authorization to share information from the person who filed complaint so we do not violate HIPAA policy.

    Thank you,

    *************************

    ************

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Excel Laser Vision Institute is NOT a BBB Accredited Business.

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