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Business Profile

Subscription Boxes

KYX World

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a subscription to them for a handful of months and got a pair of shoes to rent. Recently I got into a car accident and the shoes were damaged and ultimately cut open and not even able to send them back for a estimate. I told them I could get the money to owe them if they give me a few or a new pair of the same shoes but threaten legal action. I told them multiple times I could pay them back soon and even get all the past fees paid but they don't seem to care at all and want money that I explained I don't have. They also want 2x the amount the shoes worth as retail they got for 280 or even 180 but they insist on a very high amount at $404. I don't have the money and financially struggling but they are trying to get the money that I don't have.

    Business Response

    Date: 09/23/2022

    Business Response /* (1000, 8, 2022/09/12) */
    Contact Name and Title:*****************, Head CX
    Contact Email:********************
    Hi ****,

    My name is **** and I am Head of Customer Experience at KYX World. Your BBB complaint has been forwarded in my direction and I wanted to personally reach out to you first before responding to the complaint. I understand the complaint was made after you had received emails from us about legal action and collections. These emails are sent automatically when someone misses their payment.

    After your last interaction with one of my colleagues, we agreed to give you 1.5 months time to recoup the money to pay us back for the damaged pair. Those emails about your missed payment should have been shut off on your account, and unfortunately, in your case they were not, making you believe we were going to pursue legal action and send you to collections, when in fact, we were not.

    In regards to the price of the shoes, you mention in your BBB complaint that we are charging a much higher cost than the retail value. Our prices are based on the current market value of the sneakers, not the retail value. Similar to stocks or homes, the prices can vary daily, with sneakers it is the same. The price we quoted you was unintentionally high, as our pricing algorithm was having issues that day. Currently the price for that pair is $322. We can also utilize your KYX Bank of $81 to bring the price down to $241.

    Finally, we'll waive the final payment from August 5th and close your account once the $241 payment for the Yeezy's is completed and can move forward with closing your account. If this all sounds good to you, please respond to this email and we'll go from there. I will submit this response to BBB and then you can close the case by accepting my response.

    Looking forward to your reply.

KYX World is NOT a BBB Accredited Business.

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