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Business Profile

Tour Operators

Gama Tours

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2023, 26 people in *******, ******, ********, and ******** purchased an all-inclusive tour package to ****** with Gama Tours for $ ***** from December 1-12, 2023. Tour participants paid Gama Tours $***** for hotel accommodations, airfare, tour guides, and some meals. *****************************, a Gama Tour representative (primary tour contact), explained that $250 was nonrefundable if we canceled or *************** canceled. See the ************** Proposal.However, on October 9, 2023, with the civil unrest in ****** and the ******************************* sending out warnings about travel to ******, I sent a letter to **** and ********************** our tours. We have not received reciept of the remaining $750. Please see the letter below, dated October 9, 2023, requesting a refund. October 9, 2023 Gama Tours ATTN ******************* ************************************************************* Dear Yael:I am writing this email on behalf of myself, ***********************, ***********************************************************************, **************, ************************** and the following St. Mark *************************************** members: Jennietene ****** ******************************************************************************* ************** ************************** ***************************** ************************************************************************ Our group information was registered through ***************************** Tour Group/ Gama Tours out of *************, ********. This email serves as written notification that due to the civil unrest and the ****************** closing flights in and out of ******, we want our registrations and flights cancelled for the trip to ****** December 1-12, 2023. We are requesting full refunds and do not want our monies allocated for a 2024 tour. Thank you for your immediate attention to this matter.We have repeatedly contacted ************** via telephone, email, and text message at ************** to request the additional refunds we are due, but she has not responded. An immediate refund is requested.

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