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Business Profile

Internet Services

Velociter Wireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Velociter Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see

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Velociter Wireless has 2 locations, listed below.

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    • Velociter Wireless

      1525 2nd St Escalon, CA 95320-1928

    • Velociter Wireless

      PO Box 6 Escalon, CA 95320-0006

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented scanners from this company. I placed the order on 11/08/23, and they started charging on that day even though the scanner where not shipped out yet. I received them the next week. They were shipped out regular ground instead of express. I had to pay for the rental even though I physical don't have them yet. I went to return them in January. I shipped them on 01/02/****, well before the 5th of the month return policy. I have a valid tracking number providing that detail. They received it 1 business day after the 5th of the month. They still charged me for the whole month of January ****. I called the billing only to be told we have a very strict policy and nothing can be done.

      Business Response

      Date: 01/15/2024

      We do not rent scanners and this person is not our customer. He called us looking for a company called Velociter and we as I told him, we are not the company he is looking for. As we told him, we provide internet services for the rural community. We have never, nor will we ever, rent scanners to our customers.

      Customer Answer

      Date: 01/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to this service provider to get internet service. I was billed for the service despite no installation yet occurring. I accommodated this despite not actually getting the full month of service I was paying for. I was finally able to accommodate the company with what I was told would be a one day install. It actually took two days, I lost another day of work. The installer told me I was not getting what I was paying for, and they would credit me but find a solution and reach back out. This never happened. I have now lost days of work and money, and as of last week the internet no longer works. The "owner" reached out to me but refused to explain in writing their steps to correct this problem. I would like a refund in full and I would like them to come and get all of their equipment which will result in more lost wages. I also suggest they stop advertising false marketing in regards to their business. I truly have never experienced this kind of unprofessionalism.

      Business Response

      Date: 03/13/2023

      While it is true a one-day installation took 2 days, this was because the technician had some technical difficulties with his equipment.  This is not common practice for us yet understandably inconvenient for the customer.  The customer was emailed an invoice prioer to her installation only so she would know the amount due at the time of installation but at no time was asked to pay. She took it upon herself to pay that invoice ahead of time.  At her installation, the technician was struggling to secure a really strong signal for her. He was instructed by our Tier III team that they should be able to resolve the issue at the tower level and to proceed with the installation.  The technician then educated the customer that while she had service it was not at full speeds but that the office was working on the solution.  As soon as I was notified about the problem, I reversed any charges on her account.  Her payment sits as a credit. 

      We did drop the ball on this customer, we take ownership of that.  In trying to resolve the problem we offered to come back out to try and improve service.  We then offered free service until our new tower is launched (***** day time line) if we could not improve her existing service.  Lastly, we offered to remove our equipment and cancel her service if she preferred.  In trying to discuss options we were meet with profanity and complete disrespect.  While I understand the situation is frustrating, no one deserves to be treated the way this customer treated every member of our staff, including the founder.  On several occasions myself and the Founder offered solutions but she would not chose one. 
       
      She has requested we come and retrieve our equipment so we have accommodated her schedule request. She asked that we come on the same day her new provider is coming.  Once that is done we will be issuing her a full refund for any monies paid to our company.   
       
       
       
      *****************************
      Customer Service / HR
      Velociter Wireless, Inc.
      Office *******************
      Fax. **************

    Velociter Wireless is NOT a BBB Accredited Business.

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