We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Ace Performance
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    :To Whom It May Concern,I'm writing to express my frustration and concern regarding the repairs done on my vehicle at Ace Performance in *********. On [date], I brought my truck to their shop to have a new driveshaft installed. However, the newly installed driveshaft failed catastrophically while I was driving on the freeway at approximately 65 mph. The resulting damage was severe, including:- Transmission failure with significant fluid leakage - Damage to the exhaust system, causing it to break loose and drag on the ground When I contacted the shop, the owner arranged for a tow truck and promised a full investigation into the cause of the failure. However, it's been over a week and a half, and I've yet to receive any clear communication about the root cause of the problem or a detailed plan for repairs.The shop owner has admitted fault but seems more interested in completing the repairs quickly rather than providing transparency about the cause and extent of the damage. I've requested information about the parts involved, but this hasn't been forthcoming. Furthermore, I've been told that I won't be provided with a rental vehicle while my truck is being *********** a consumer, I believe I have the right to know what happened, what parts were damaged, and what steps will be taken to ensure that such a failure doesn't happen again. I'm seeking guidance on my consumer rights and would like to explore options for holding the shop accountable for the damage.Specifically, I'm requesting:1. A detailed explanation of the cause of the driveshaft failure 2. A comprehensive list of damaged parts and necessary repairs 3. Consideration for a rental vehicle or compensation for alternative transportation 4. Permission to have my vehicle inspected by another shop to verify the extent of the damage and proposed repairs I would appreciate any guidance or support in resolving this matter.Sincerely,****** *****

    Business Response

    Date: 07/09/2025

    Hi this is ********* from ace performance

    this issue has been resolved, and the customer has his vehicle back.

Ace Performance is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.