Complaints
This profile includes complaints for ARS National Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 29 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a call and my family members received a call from ******************* at ************ reference ******* who represents ARS National. He harassed my husband, saying they would come to my workplace and arrest me if I didn't respond. He tried to get my information from my husband who thankfully did not provide it. I have never been provided written notice of this debt nor could they tell me what it was in regards to. Please cease and desist from calling me or my family!
Business Response
Date: 10/31/2022
Dear ***********************,
Thank you for contacting ARS National Services Inc. with your concerns. We apologize for the inconvenience you have experienced.However, after a thorough search of our system, we are unable to locate an account that matches the identifying information provided in your complaint filed with the BBB. Our system does not show any calls made to ************* and ************ is not a number that belongs to ARS National Services Inc.
Please feel free to reach out to us at ********************************* if any further information is needed.
Sincerely,
ARS National Services Inc.Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ARS is a scam, they have been contacting me weekly to pay on a account that I have never heard of or opened. I receive several calls a day, and when I do they demand payment right then and there in a threatening manner. I am unhoused and have been for 3 months. I do not have the means to pay on this fraudulent account. I spoke with a Ray at phone number ************, however he would not give me his last name or employee ID, which is illegal as debt collectors are to properly identify themselves. He also would not confirm my date of birth or my social security number when asked They have contacted family members, and I request them to cease and desist from doing so. I've received multiple calls per day, and even as late at 9:15pm CST which is also illegal per the ***** act that reads " it prohibits debt collection companies from using abusive, unfair or deceptive practices to collect debts from you."I last spoke with *** last week and this week on phone number ************ *** didnt give me any more info on who he or the company is. He has threatened me several times about not being able to make a payment, and has said "if you dont pay, its not going to be very good for you" and that I needed to "figure something out, or else" to be able to pay on this fraudulent account. It is illegal for debt collectors to pose as a government official and threaten jail time or violence to consumers. Not only do they harass me with phone calls, but I have yet to receive any documentation from them regarding anything that I allegedly owe. I never received anything even when i had a permanent address via mail. I made them aware of the fact several that I am currently unhoused and unemployed, and often have less than $30 to my name. Any financial assistance I receive goes to basic daily needs, food, water, and occasional shelter when I can afford it. I literally never know where my next meal will come from, much less have enough to pay on a debt that's not mineBusiness Response
Date: 10/04/2022
Dear *************************,
Thank you for contacting ARS National Services Inc. with your concerns. We apologize for the inconvenience you have experienced.However, after a thorough search of our system, we are unable to locate an account that matches the identifying information provided in your complaint filed with the BBB. Also, ************ and ************ are not numbers that belong to ARS National Services Inc.
Please feel free to reach out to us at ********************************* if any further information is needed.
Sincerely,
ARS National Services Inc.Initial Complaint
Date:08/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ARS is contacting my family members. I asked them 30 days ago to provide a debt validation letter and have yet to do so. I have contacted a attorney to see what I can do about this harassment. I spoke with ***** and she was really rude. I told her the lady I spoke with before I had asked for a debt validation letter and it was approaching the 30 day **** and it should be removed from my credit report and she stated that it was untrue and I did my research on the topic.Business Response
Date: 09/02/2022
Thank you for contacting ARS National Services Inc. with your concerns. We apologize for the inconvenience you have experienced. However, after a thorough search of our system, we are unable to locate an account that matches the identifying information provided in your complaint filed with the BBB.
Please feel free to reach out to us at ********************************* if any further information is needed.Customer Answer
Date: 09/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am constantly getting messages from family members that a company called ARS calling from random numbers the most recent ************ harassing them them for me to call. I have called back and they are telling me I owe money from years ago for parking violations. I have never had one in my entire life, if so I would not be able to register my vehicles. I need this to stop. I have also notified the federal trade commission, and am not happy about thisBusiness Response
Date: 08/30/2022
Thank you for contacting ARS National Services Inc. with your concerns. We apologize for the inconvenience you have experienced. However, after a thorough search of our system, we are unable to locate an account that matches the identifying information provided in your complaint filed with the BBB. Also, ************** is not a number that belongs to ARS National Services Inc.
Please feel free to reach out to us at ********************************* if any further information is needed.
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