We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Classic Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted Classic Home Improvements to do a home renovation in my home on 08/12/22 and signed a contract for the work that included an entire kitchen renovation, a bathroom remodel and a new kitchen sliding door. Classic home improvements started work in my home right after we signed the contract and was halfway throught with the project this month and failed to complete the job. They have abandoned my project and have failed to contact me or any of the hired trades to complete the work. I have called the company numerous times but no one has answered and the office is now closed. I have not received any explanation to why they abruptly closed nor have I been notified by mail. This is very frustrating and my kitchen is not done, I am missing supplies and materials on top of it and this is unacceptable for this licensed contractor to fail the binding contractual obligation.

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with this company to remodel my kitchen, unpaid $55,000 for materials and they filed bankruptcy and closed their doors

  • Initial Complaint

    Date:08/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/27/2023 I entered into a contract with Classic Home Improvements in the amount of $133,788.00 for exterior renovation of my home, including stuccoing the entire house and a remove and relay of the concrete tile roof. I have paid $95,000.00 in progress payments thus far.No work has been done since 08/03/2023 (5 work days) with no explanation. I have emailed, texted, and called the project manager and the sales rep, and got no response. I have tried calling the company offices and they are not answering any phone extensions. Its like they have vanished.Thanks.

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted Classic Home Improvements in August of 2022, to begin work on an exterior remodel of our home in October of 2022. After numerous issues and conflicts (please read attached document), ********************* and ******************* told us that they could not fix the issues they caused in our stucco and exterior until the rain stopped. They even printed out a certificate saying as such. I reached out in February by phone to ****, who told me it was too soon. I received an e-mail from **** in March assuring me, "don't worry, we haven't forgotten" and that it was still too soon. I called again in May, and was told it was still "too soon." We have now been calling and e-mail both **** and the main office with absolutely no response. We have called and left voicemails and e-mail messages since July 28th. Our house stucco is badly discolored and damaged, in addition to the numerous other peeling/cracking paint on our exterior *****, and the poor work that we repeatedly pointed our to both **** and ****, with no avail. The company is now not even backing their "promise" to come back and fix the work. Please read the document for the full experience and to see pictures. Thank you.

Classic Home Improvements is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.