We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

A-Aall Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a new home owner (condominium) and Old Republic is responsible for my home warranty that covers my central/forced air **. They require using A-AALL for problems with covered appliances. My ** is not cooler both of the bedrooms in my condo, which is dangerous given the location of my home in *********************. On Tuesday, August 22nd at 10am a technician came to my home to inspect my **. He told me it worked fine and that I needed to flip the grate on the vent in one bedroom to fix the problem. He would not address my repeatedly telling him that both bedrooms do not cool during the hottest time if the day. On Saturday August 26th I had my ** set to 75 and I left my cat in one of the bedrooms for the day. When I got home at 6pm my cat was panting and I had to submerge him in water immediately due to hyperthermia. The ** unit is not working properly and should be replaced as per my home warranty.

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bottom Line Up Front: The business is charging ********************************* (customer) for ******************** that were not agreed to.Background: - Customer contacts 1st American Home Warranty for service relating to A/C not working. - 19JULY: A-All services arrives for a consult and explains condenser needed replacement with modifications - 09AUG: 1st American Home Warranty contacts the customer and obtained approval for modifications (at customers expense) for the amount of $3,600 + tax = $3,708.- ~15-18AUGUST: customer calls A-Aall and asks if the equipment is ready for installation. A-Aall says it is and install is scheduled for 25AUG - 24AUG: A-Aall calls the customer and explains equipment is not ready. Install re-scheduled to 03SEP - 02SEP: A-Aall calls the customer and states that installation cannot be completed because the equipment was not picked up from the supplier in time and was returned. - 06SEP: A-Aall Services calls the customer to schedule install for *****. - *****: A-Aall Services technician arrives. The technician explains to the customer that the furnace will break if installed with the new condenser. The technician recommends replacing the furnace instead of modifications "because it is cheaper". A-Aall Services Manager refuses to send an update to the ***************** indicating the furnace needs replacement despite the technician's recommendation. A-Aall manager tells customers to either sign a new quote or find a new company and they will cancel everything. Due to heat-wave and limited options, a new quote is signed by the customer for furnace installation in the amount of $2,417.67.- 08-09SEP: Installation conducted by A-Aall Services technician.- 20SEP: A-Aall Services bills the customer in two separate transactions in the amounts of $3,708 and $2,414.67 - 26SEP: Customer calls A-Aall to resolve issue. A-Aall refuses to remove the charge claiming the customer agreed to charges. A-Aall manager hangs up on the customer.

A-Aall Services Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.