Complaints

This profile includes complaints for Mini of Escondido's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mini of Escondido

  1557 Auto Park Way Escondido, CA 92029-2003

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  Mini of Escondido

  330 S Hale Ave Escondido, CA 92029

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 18, 2022, I purchased a used KIA ******** from Mini of Escondido at ****************************, Escondido, ** *****. I was forced to purchase one of the "add ons" called "Premier Protection": ******************* Appearance Protection and Windshield Protection". Trapped inside the ************************ who aggressively pressured me into getting at least one of the warranties they offer, otherwise he would withdraw the ****% APR being offered, I unfortunately succumbed to the pressure and ended up with $3,942.00 added to the car cost. Advertised at $24,750 before taxes and fees, the car ended up at nearly $32,000. Even after I made $5,000 down, I still financed $26,882.83. The Finance Manager was such a shark I did not realized he deducted my $5K deposit only after adding all sorts of taxes and fees. I felt so dumb and taken advantage of!On February 12, 2023, I figured into an accident with my car getting totaled. I contacted the dealership & asked for a partial refund of the "Premier Protection" warranty. I was told by the General Manager that the warranty is non-cancellable. I explained that I didn't plan to cancel but the car is gone. I asked what options are available. After a few back and forth of emails, she indicated that I maybe able to get some discount if I get another car through them. I checked their inventory and told her that I was interested in a pre-owned 2011 ******* Elantra that they have for $9,988. A sales person named ** contacted me on March 23rd, and was supposed to follow up with me on 3/31 to schedule a time to look at the car. I waited but did not hear from him again as promised. When I checked their website, the car was gone. After all that I have experienced with this dealership, I strongly felt that I cannot trust them again. At this point, I want to ask for your assistance in resolving this with this company. I want a partial refund of the $3,942. I have copies of the sales, documents, emails and text messages for reference.

  Business Response

  Date: 04/11/2023

  We strongly disagree with the customers description of the situation regarding the purchase of the Premier Protection product. As the customer himself acknowledges, he did not plan to cancel the product until after the car was totaledwhich is through no fault of our own. Unfortunately,unlike other financial services and insurance products, this was not a cancellable product. However, I will be reaching out the customer directly in order to try again to work out a mutually acceptable and fair resolution to all parties involved.

  Customer Answer

  Date: 04/13/2023

  
  Dear Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and hope that they will make it right to me.  I will wait for the business to perform this action and, find out whtethet they are serious in resolving this matter.

  
  Sincerely,
  
  *****************************