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Business Profile

New Car Dealers

Quality Chevrolet
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Ma W

    Date: 03/30/2023

    They are ******-on-the-spot to sell you a car, but when it comes to helping you cancel your warranty work and get your refund; they wont respond to your emails or phone calls regarding asking for a refund. They said that you would get a refund on unused warranty, if you canceled, yet they wont even respond to your phone calls or your emails to help you. I have left messages and emailed two people in the finance department and talked to one in the phone. I have even talked to the sales manager and still never ever get a reply. I am still waiting to find out if they have the necessary papers that I have sent them to cancel my extended warranty. This is not good business practice to not take care of your customers. Im very disappointed in Quality chevrolet. ********* **********. and I would never recommend them to anybody. If I found a car there, Ill have it transferred to another dealership. They are big on talk, but there is no action.

  • Don T.

    Date: 01/22/2023

    At 8000 miles my heater stopped working. Dealership wanted $200 to start troubleshooting. Truck has a recall for a transmission problem. Dealership told me the problem is not severe enough to act on the recall. Guess I just have to wait for my truck to die in the middle of the freeway before the dealership can act on the recall. Lifetime oil changes, with appointment, take 4 hours to complete. Dealership keeps changing my appointment from "wait for vehicle" to "drop off". I point it out and the response is, oh you can just wait for it. Then when I arrive service desk says I have to wait 4 hours and I should have selected "wait for vehicle". It's like they are intentionally making it hard to take advantage of the advertised free lifetime oil change. Truly the worst customer service I have ever had at a dealership. Avoid this dealership.


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