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Play Station Underground

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Play Station Underground's headquarters and its corporate-owned locations. To view all corporate locations, see

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Play Station Underground has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my concern regarding my sons PlayStation account, which has been banned following a payment dispute initiated through our bank. Several unauthorized charges appeared on my sons card, and I had reason to believe the card was either lost or compromised. As a precaution, I reported the transaction to the bank, and a dispute was initiated. Unfortunately, this resulted in his PlayStation account being banned. He had purchased and owned multiple game through this account this account where were paid for legitimately. It is completely unacceptable for his to lose access to content he rightfully purchased. It PlayStation chooses not to reinstate the account, a full refund of all purchases made on this account should be issued. I am kindly requesting restoration of the account my son can regain access to his legitimately purchased content.

    • Initial Complaint

      Date:08/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August the 7th 2024 there was multiple unauthorized charges to my card I reached out to PlayStation to let them know that there was no way I made all them purchase instead they denied me and told me it's my fault so I reached out to Chime trying to dispute the transaction but they denied my dispute there is no way a person going to spend $311.74 on a game so I'll come to y'all for help.

    • Initial Complaint

      Date:07/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged ***** recurring payment from PlayStation Network. I don't sure what it is for. Most likely I activated something for my kid. Anyway, we don't use it any more. Now I'm trying to unsubscribe, but no one of my emails match. I don't sure if I ever had an account with ************************. I called *********** many times, unfortunately they are always busy. I really am not sure what I can do next. I would like to unsubscribe and get a refund for *****.

    • Initial Complaint

      Date:05/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This ******************************** has overcharged my account multiple times and I have closed my card and reported this transaction to the hope federal credit union has showed it could be both parties scamming would like clarity

    • Initial Complaint

      Date:10/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a digital console and I have owned different models each year ones comes out and NEVER returned a thing. Unfortunately, I went the route of a digital version of a console and every now and then it gets bugs or glitches in the games when you download. I have a game that has one of those glitches, ************* 2 and I cant play it. They will not refund even though Im willing to uninstall the game and remove it from my console, and they still wont refund. Horrible service from the assistant and she lied to me. From what I can see is this has been done on more than one customer based off of reviews. They steal money from consumers.

    • Initial Complaint

      Date:04/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My PlayStation account has been compromised and I cant get it back live chat and phone support wont help me Im a streamer and Im trying to regain my account so I can stream I really dont know whats going on

    • Initial Complaint

      Date:03/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I playing on my PlayStation 4 and I noticed I had some new content that was added onto my system that I did not purchase. I checked the purchase history and found that about 22 purchases was made using 2 of my debit cards that was attached to my account. I contacted playstation and spoke to a representative. The representative said that I was the one that made the purchases because a similar purchase was made from the same type of system. I was trying to tell the representative that my husband has a PlayStation 5 but he's currently not living with me and the purchase I did authorize was a game I told him he could buy using my account for when I wanted to play it to when visiting him. But the representative ignored me and told me I could not be refunded for purchases that I didn't make. But he removed my card information from my account and requested I change my password. The purchases were made on January 15, 2023 for various DLC for the **** game. I own every **** game on my PC which is what I prefer to play on. I wouldn't waste money buying this game on a system I never liked playing it on.

    • Initial Complaint

      Date:12/25/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was banned for no reason and they won't tell me why I was banned from PlayStation or anything so I would like to be unbanned from PlayStation my email is ********************* and my playstation id is FaZePoison1

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