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Business Profile

Transmission

West Escondido Automotive & Transmission

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my car into this auto repair site. After a week of very little contact to update except when I called, they came back and said that my 2014 ******* veloster needed a completely new engine. The cost would be ****** dollars. They offered credit if I qualified. I did not trust them so I had my car towed to the ******* dealership. I was charged $537.61 by West Automotive Group for their diagnosis. After ******* of Escondido examined my car, they diagnosed it needing a replacement of ignition coil and oil pan gasket and fuel induction service. The total cost of what is needed is *******. So:West automotive group - $****** engine needs replacement ******* of Escondido - $1405 engine is is GOOD CONDITION and passes their inspection West Automotive Group held my car for a week. During that week, the ONLY time I spoke with them is when I called. Day after day they would say we dont know if it was looked at , we looked at it but we dont know whats wrong with it. And then finally it needs the entire engine replaced for $12000I do not believe that West Automotive Group should keep the $537.61 for their completely false diagnosis. I was quoted $154 for the inspection. I would be willing to pay that ONLY. Please help with this matter.

    Business Response

    Date: 06/05/2023

    Attempted to respond to this client over a Month ago, Client  shut me down and advised me to not contact him again, therefore I have not contacted him Per his wishes.   

West Escondido Automotive & Transmission is NOT a BBB Accredited Business.

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