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Business Profile

Wholesale Health Products

Ryan Sherwood Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Health Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a crossover machine on 08/31/2023 and it had come with some wrong and missing parts. We have contacted the company multiple times via email, text and phone conversations. Each time he says send me pics and videos which I have done and we never have received our parts. The 2 ******* we received are the wrong ones for the machine and we are missing hardware to install. The holes on the ******* do not line up with the holes on the machine see attached pictures. Each time he says he will send it out and I ask when can we expect to receive the items he says well I am out of town when I get back. A month goes buy nothing he then ask for pictures and video again. So I send them call back 1 week later and says hes waiting on a shipment. This has been going on since September of last year. Its very Frustrating getting a machine thats not complete. Yes we are able to use it but the ******* provide safety if a cable should break. Plus we should get what we paid for. He has been so many chances to settle this dispute and hasnt

    Business Response

    Date: 01/31/2024

    Dear ***


    I hope this message finds you well. I want to extend my sincerest apologies for the delay in addressing the issues youve encountered with the crossover machine purchased on 08/31/2023, and for not being able to respond more promptly to your previous messages.


    The delay in my response was due to personal circumstances, as I had to travel urgently to *************** because of my mothers illness. This situation significantly impacted my ability to manage operations and respond in a timely manner.


    I am aware of the frustration caused by the incorrect and missing parts for your machine, and I take full responsibility for the oversight, especially considering our teams previous attempts that unfortunately did not meet your needs.


    To resolve this, I personally commit to ensuring that you receive the correct cover for your machine. I will be overseeing the dispatch of a specially printed cover as a gesture of our commitment to your satisfaction, upon my return in March. This is in addition to the professional bench we provided earlier as a complimentary gesture, which we hope has been beneficial to you.


    I understand that this has been a trying experience for you, and I am grateful for your patience and understanding. Please know that I am dedicated to resolving this matter to your satisfaction and am available for any further assistance you may need.


    Thank you once again for your understanding and patience during this difficult time. I look forward to resolving this matter to your satisfaction.


    Warm regards,

    Customer Answer

    Date: 02/01/2024

    I am sorry for your mothers illness.  I had spoken to you the first time you said you were out of the country and when you got back it would be taken care of. A month later I contacted again it was something else. The most recent conversation was you were in ************* visiting family and when you got back in a couple of weeks it will be taken care of now youre saying March.  I am not sure or believe this will ever be taken care of.  

    Business Response

    Date: 02/08/2024






    Dear ***


    I deeply apologize for the previous delays and any frustration they have caused. Your satisfaction is our utmost priority, and I am committed to rectifying this situation promptly.


    I understand the importance of resolving this matter swiftly and want to assure you that we will address your concern before the end of this month. I am personally overseeing this to ensure no further delays occur and that you receive the service and parts you rightfully deserve.


    We are taking immediate steps to expedite the resolution process. Please expect a comprehensive update from us by before the end of the month detailing the actions we have taken to resolve your issue.


    I appreciate your patience and the opportunity to correct this. We are dedicated to ensuring your satisfaction and look forward to resolving this matter to your expectations.


    Thank you once again for your understanding. We are here to support you and are committed to making this right.


    Best regards,

    Customer Answer

    Date: 02/15/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If it doesnt I will file another complaint if I get no resolution by the end of the month as promised in the response. 

    Regards,

    *********************

     

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