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Business Profile

Fur Dealer

Boot Barn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fur Dealer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of thorogood boots for my boyfriend. Upon the date the package was supposed to be delivered via *** I received an email with a picture of the location the package was dropped off. The image was not at my address. It was no where in my neighborhood. I have contacted boot barn to try and resolve the issue of never receiving my order, to only receive the run around treatment. I have been had to file 2 different complaints with boot barn customer service. Eventually to be told that my complaint was closed after *** attempted to contact me 1 time via an unregistered phone number and without leaving a voicemail. This is unacceptable. My order was over $300 and I have not received the product I ordered. I have documentation, and the photo from *** themselves showing the package was not left at my apartment.

Boot Barn is NOT a BBB Accredited Business.

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