Reviews

Review Details

• Review fromPaul M

  Date: 12/04/2024

  5 stars
  Thank you Teledirect for the outstanding service. Our practice has been using this call center to handle incoming phone calls for the past 2 years and could not be happier with them. The team does an outstanding job handling incoming calls, screening callers and taking messages, which permits our minimal staff to devote so much more time to taking care of our patients. The team is always very responsive and reliable. We can't recommend them highly enough.

• Review fromThomas G

  Date: 12/04/2024

  5 stars
  I have worked with TeleDirect for several months now, and find them to be excellent. I particularly like the way they will respond to constructive criticism so the way they handle your calls just keeps getting better. I particularly like ***** **** as my account person. She is helpful and very availab;e

• Review fromBrad T

  Date: 01/27/2024

  5 stars

  Brad T

  Date: 01/27/2024

  Teledirect is a great call answering service. It is a nice wholesome call center providing great service. We love their reservation platform. Our event registration process has been very organized using their service for guest registration. Thank you to the Teledirect folks. We appreciate it. Over the years, this is one vendor relationship which I have trusted and cherished.

  Tele-Direct Call Centers

  Date: 03/13/2024

  Thank you for your recent review of our service

• Review fromHoward M

  Date: 08/14/2023

  5 stars

  Howard M

  Date: 08/14/2023

  I have been a customer of ******************** for at least 6 years. In the past couple of years, I have been assigned a customer rep names *****. She is extremely knowledgeable and hyper-responsive. Her presence has made working with Telediret extremely efficient and a pleasure. We have stuck with them for these years as they have done a good job and when we were doing Spanish language advertising, they were efficient with that. As long as you get a good rep, this is a reliable and easy to work with call center.

  Tele-Direct Call Centers

  Date: 11/10/2023

  Thank you for your recent review of our service. We're overjoyed to hear that you had a positive experience with us! Again, thank you for taking the time to share your feedback. We look forward to serving you again soon.

• Review fromMary R

  Date: 04/05/2023

  5 stars

  Mary R

  Date: 04/05/2023

  I recently had the pleasure of working with TeleDirect and I must say that my experience was absolutely outstanding. The team was incredibly professional, efficient and skilled in their work. From the moment I contacted them, I was impressed with their responsiveness and willingness to listen to my needs. The level of customer service provided was second to none. They were always available to answer any questions or concerns I had, and their communication was always clear and concise. I was particularly impressed with their attention to detail and their ability to provide customized solutions to meet my specific needs. The quality of work delivered was exceptional. They consistently met deadlines and exceeded expectations, and their work was always of the highest quality. I was particularly impressed with their ability to maintain accuracy and consistency across multiple projects. Overall, I cannot recommend TeleDirect highly enough. Their level of professionalism, expertise and customer service is truly outstanding, and I look forward to working with them again in the future. If you are looking for a BPO partner that can deliver exceptional results, look no further than TeleDirect.

  Tele-Direct Call Centers

  Date: 07/20/2023

  Thank you for your recent review of our service. We're overjoyed to hear that you had a positive experience with us! Again, thank you for taking the time to share your feedback. We look forward to serving you again soon.