Complaints

This profile includes complaints for Red Dog Shredz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Red Dog Shredz

  8505 Madison Ave Ste 160 Fair Oaks, CA 95628-3872

  
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  Red Dog Shredz

  6661 Stanford Ranch Rd Ste F Rocklin, CA 95677-2675

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jun 28th between 4:45pm to 5:10Pm I arrived at Red Dog Shredding on ****************** I arrived, I was the only customer at the site. I told the employee I had five small garbage bags for shredding, and I needed help because i am handicapped. I need a cane to get around and I cannot lift more than 10 pounds due to a recent stroke. The employee came out with a bin and placed all the bags in the bin. He said it would be $50.00. I said ok and he went to the truck to empty the bin. I waited in the lobby area, and he came back and again told me it was $50.00. I placed my credit card in the reader and gave him a $5.00 tip. He asked me for a receipt, and I said I didn't need it since I will check my debit card for the transaction.I should be reimbursed the full amount of $69.00 due to the deception of this deceitful person. Again, this was not a mistake and he took advantage of me. He knew this would be he said she said but I have four witnesses to attest I only have five small garbage bags.As I was checking my daily transaction the next day on 29June I noticed the amount to be $69.00. This was not what I was told the amount was. The employee deceived me and charged extra. I have been to this place numerous times over the years and I have never had a problem. He took advantage of my condition, but he didn't think I would check. My son in law who is a CHP officer loaded my vehicle. He offered to take it to get shredded, but I told him I have gone numerous times. When I left the business that day there was no one waiting in the lobby, nor did anyone show up in the parking lot. This person did not make a mistake as he performed the transaction in front of me and I did not authorize this amount.

  

  Business Response

  Date: 07/28/2023

  Morning 

  I reimbursed customer. 

  talked to his son in law .  customer has health problems. 

  Asked to response to BBB . Apparently he didn't . 

  Hope he happy. 

  Thanks