Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Technician came to our home on 2/20/24 to repair our refrigerator. He installed a new fan and light but within 7 days the same problem occurred - loud noise and food freezing inside the fridge. Our daughter was home at the time, paid by check, but technician did not leave receipt. We have left several messages on their company voicemail but without any reply. Help! Thank you.

  Business Response

  Date: 03/30/2024

  Hello all

  This is Aneury owner and technician for solano appliances repair **** on Feb 20th i visited ************************************* at ****************************, to repair her cooktop, the cooktop was assined by her home warranty Americn home shield, she mentioned that her refigetatot brand GE was not cooling properlly becouse she have a home warranty i mentioned that she should call the warranty to do the repair and she need it to pay a deductible of $100 i believe but it can take multples   day s for me or any tech return to fix the refrigerator, we both agreed for me to fix the refrigirator on feb 20th becouse i have the parts need it, i intalled a evaporator fan an one led ligh all works normal, i asked for $180 she paid $200 by check, this repair is noemaly cost $400 becouse they were very nice peaple i give her a discount. l had left a business card that have office number an my number total of 3 difernt phone number that she can reach out.  

   

  NOTE

  my assistence and l looked every where for missed called an we did not found any voice mail or ,issed called from number ************ oun our record,  i wanna mention that *********************** have all 3 phone numbers for Solano appliances repair *** becouse i have been to her property multiples times

   

  Please see  multiples attacment that ***lude

  date of appoimtent 

  repair cost

  phone calls log of office phobe an tech

   

  Iam lookiing forward to result issiw i be happy to give her a refund for $180 with no problem let me know what is the best way to solve it 

   

  Thank you

  AV

  Solano appliances repair ***

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21434225
  
  I am rejecting this response because:
  I think its important to emphasize that this business does not answer calls during normal business hours. It is very frustrating and unprofessional. Their response is that they have multiple telephone numbers - if so then make that clear online where consumers look for business contact info. I misplaced their business card so I only used the telephone number that I found online. My husband also called numerous times. 
  
  We spent several hours emptying our fridge, defrosting it, and installing a new fan. Its our opinion that the technician did not complete the installation properly which is why the fridge wasnt working after he left. Please provide us with a refund of $180. Thank you.

  Sincerely,
  
  *************************************