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Business Profile

Auto Services

Volkswagen of Fairfield

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I went to purchase a car sometime in late December. We spent a number of hours at the dealership and agreed upon deal. They were having trouble with their computers so we were not able to sign the final paper to drive off the lot with the . We agreed that they would drive the car later to us along with the paperwork and that we would sign at my home. They did so, we took possession of the car Over a month/a month and a half had passed and I had not received a bill. I began calling The dealership and Volkswagen corporate to inquire as to why I had not received the bill. I was worried because I didnt want it to be stated that I was late or chose not to make a payment.I finally spoke to someone at the dealership and they mentioned that they were having issues internally and that we needed to re-sign paperwork. They did not give me a good reason other than to say that it was an issue with ****** Soon or after I got a notification that our credit had been pulled again and we were obviously upset. I shared my frustration with multiple people at the dealership and they apologized again reiterated that it was an issue with ****** We signed the paperwork for a second time and thought everything was taken care of.Over a month later, I got another phone call stating that we had to redo paperwork because there was another issue with ****** I again expressed frustration, especially now because my wife chose to not be included in the new transaction. I spoke to sales manager ******* and asked if they can review my last credit report without pulling the credit again to see if I could apply on my own. Ispecifically asked him to not pull the credit and he gave me his word that they would not do so. I got a notification later on-in the evening saying that they pulled my credit for the third time. Theyve been dishonest, have terrible customer service, and are a poor representation of a car dealership.

  • Initial Complaint

    Date:11/12/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted via email and text and phone call and direct contact with salesman ******* ***** and three others about The 2020 black Jetta I purchased on September 12th of 2024 Price reduction of $700 and I accepted I have all photos text emails that state this clearly YET I was charged the price prior to those documents being sent and prior to my agreement to purchase the vehicle

    Business Response

    Date: 11/14/2024

    Good afternoon, 

    It appears there was a lot of back and forth on this deal and a price change had occurred in between at some point which is common as we revise pricing daily based on market supply. I am happy to honor the original price of the vehicle - it looks like the Sales price was $15,774 when he purchased the car. The price prior to the change was $15,474 - I will reimburse him $300.00, I need to verify his address is ******************************************* to send him a check.

    Thank you, 

    ***** *****

    General Manager

     

     

    Customer Answer

    Date: 11/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The last transaction at this dealership was on July 25 2024, we took the vehicle for inspection as the car code show TMC code, (previously we had taken the car 2 times for same code), they sent us a video for the inspection and called us to picked up, but when we arrived the car wasn't ready they requested to wait 1hr, we pick up next day, on 8/30/24 we paid for the inspection, (******) they said car was washed and ready but none of that was true, the car was not driving, we spoke with the Manager and the Mechanic they said the pump was not working that they found fluid coming from the pump in the transmission, on the video for the inspection show they drained the fluid, the car was driving fine just the code was a concern for us, mechanic said that was not driving as didn't have fluid, we requested to put the fluid back and give the car back in same condition as we drove in, the service manager said they will put the fluid back and will call us to pick it, they haven't put no fluid back, last text from them on 9/11/24 with the offer to deliver the car, but it has not been put back together. Our car was driving even with the issues, we want the car back in same condition and to give us our money back. This was not my first time taken this car to this dealership, first time was on October 21, 2023 for the same TMC unit code, but the part was not available for repair, we waited until January for the part to arrive, but they couldn't fix it, (the car may have been damage from the first repair) the mechanic said he need it to call Engineer to help fix it as he was struggling with hybrid system, on 03/28/24 we pick up the card we paid about 2050, but on 04/03/24 the car had same code TMC, we took it back, it was also making a hissing sound, they said this time it was not the *** even if it shows that, for them it was a break booster line, it took a month to be ready and we paid more than 800. Advertising techs and customer service are the most qualify maybe incorrect

Volkswagen of Fairfield is NOT a BBB Accredited Business.

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