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Business Profile

Car Stereos

Premier Auto Sound

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Stereos.

Complaints

This profile includes complaints for Premier Auto Sound's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Premier Auto Sound has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Premier Auto Sound

      1648 N Texas St Fairfield, CA 94533-3814

    • Premier Auto Sound

      1814 Broadway St Vallejo, CA 94589-2215

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my 1969 Mercury Cougar XR-7 Convertible to have a stereo system installed in the mist of Premier Audio installing the system they damaged my passenger side front electric window I'm seeking ****** in damages parts , labor repair.

      Business Response

      Date: 08/27/2024

      We are confidant we did not work on or disturb any wiring related to the power windows.  If the customer can provide more information we could make a further assessment.  We would like to see the invoice for the repairs done with a written description and or pictures to prove we are at fault for any damage.  We would also like the business name of the repair facility and technician so we may speak with him/her.  Thank you.  

    Premier Auto Sound is NOT a BBB Accredited Business.

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