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Business Profile

RV Repair

Heavenly RV

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/12/23, we had called Heavenly RV and spoke with ****** regarding repairs and our Class C ** Leveler and foot pad along with some roof repairs. He emailed an estimate to us, Estimate # **** for $2177.29. He stated that he would need 3.4% fee total deposit for parts would be $383.54, I drove out and delivered the check to him for the amount of $383.54 and the check was cashed 7/12/23.On 7/26/23, I texted ******, the owner to get an update. He texted back stating he was still waiting on the parts but that I could bring out the coach and he could get started on the roof while we waited for the leveler parts to come in. I asked what day to bring the ** out, if the following week would be good, no response from *************On 8/3/23, I texted ****** on an update as to when work could be started, no response. On 8/11/23, I texted him again regarding the parts and repairs, he responded that he would get back to me on an update on the parts once he got back to the shop. On Monday, 8/14/23 I texted and told him I've been waiting for 4 days, what's up. No response from ******. On Tuesday, 8/14/23 I texted him again for a heads up, ****** responded back stated he would get back to me in a minute. he never did.On Wednesday, 8/15/23 I texted ****** again on update. He responded and stated that he was going to give us back our money because he was having to close his business. I stated I wanted cash and would be there to pick it up that day. He stated that his accounts aren't accessible. So plans were made for me to pick up the money on Monday, 8/21/23 at 11 a.m. I showed up just before 11 a.m., waited for him to show, which he didn't not. I called him at 11:15 a.m., he did not answer, I left a message.

Heavenly RV is NOT a BBB Accredited Business.

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