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Business Profile

Studio Rental

Nova at Green Valley

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nova at Green Valley harassed me and discriminated against my disability. They served me a 3 day notice to pay or quit of $600-$700 pet deposit, and late fees on deposit for my two service animals. Told me in addition, I will be responsible for pet rent monthly. I tried reasoning with them documented via email and in front of multiple office managers and team members to no avail. Tried to share laws and mandates with them no avail. These fees do not apply to service animals. I began to get harassing phone calls and text messages from the managers and harassing emails to go to expensive steakhouses and to use my status at work to give them luxury complementary wine tasting experiences. I obliged once and the second time I refused. Upon refusal I received my second three day notice to pay for service animal fees or quit. My stress disorder was through the roof and I have no family here. It is just me. My rent was paid in full now charged with additional random fees. Live in fear of homelessness, living in my car major stress, anxiety. Which feels the need for my service animals. This is discrimination and harassment.

Nova at Green Valley is NOT a BBB Accredited Business.

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