Complaints

This profile includes complaints for AAA Quality Service Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA Quality Service Inc. has 3 locations, listed below.

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  AAA Quality Service Inc.

  321 Noble Ave Farmersville, CA 93223-2503

• 

  AAA Quality Service Inc.

  PO Box 535 Farmersville, CA 93223-0535

• 

  AAA Quality Service Inc.

  7657 Downing Ave Bakersfield, CA 93308-5009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3, *** came to inspection the fire system, after the guy finished, I paid them $1054.28, he left around 9:20. And later after 2 hours, around 11:25, when we started cooking, the system activated, I called them came back to fix their problem right away, about 2 hours, the guy came back, but he has no idea to fix, he stayed my restaurant about 4 hours, and other guy came, just half hour he fixed the problem. And then they left, didnt said we need to pay ( the normal after they finished they would charge us right away) but few days later, they sent me the email I needed to pay them almost $2300. The day caused us close whole day cant do business. I was so angry, went to office asked, why they charge me, you didnt do a good job, caused that problem. The manager said it was our problem, the part didnt work. I said you come to inspection, must be make sure everything works good , but the manager said they just do visual check! I said l paid you thousands you tell me just visual check that about fire safety? It makes sense? I told him I cant pay this bill($2300). In these few months they keep sent me the email, reduced the bill around $1400. But I asked him what purpose on their work, but they always skip my question didnt want to answer me. And the bill keep sent to me up to $2373.73.

  Business Response

  Date: 10/07/2024

  Having received the notice of your complaint, I followed up with the manager of that department on the concern expressed by ***** *****. After reviewing her complaint, and after verifying our actions on that day, it is our intention to cancel the bill sent to ***** ***** for the repair services she received after her Hood Suppression System activated. The Department Manager will be contacting the customer in the next couple of days to advise them of this ************** billing and our resolution to the complaint.

   

  While the failure of a tension wire is not something that is reasonably foreseeable, the fact that it occurred within two hours of our service leads me to want to make it right with the customer. The best analogy I could give is when you change out a failing water pump on an automobile with a new pump, the resulting pressure and water flow will increase. While the water pump hose is visually inspected, it is not required to be replaced as part of the service.  Subsequently, if the hose later fails it is not a result of negligence in replacing the hose, but an unforeseen failure of the hose following a service.   In the same way, we could not have foreseen the failure of the tension wire. As an external part it was visually inspected with no apparent damage. Unfortunately, the tension wire failed following the service, resulting in an activation of the system.

   

  While I do not feel this incident was our fault or due to our negligence, as stated previously, the timing of the failure compels me to want to make it right with the customer and remove the charges for the repair.  Please let me know if you have any questions.

   

  Respectfully,

   

   

  **** *****

  General Manager

  Customer Answer

  Date: 10/09/2024

   Better Business Bureau:
  
  Dear ****** ******* ,                                                

  Thank you for  helping us , the *** left the message for me, they are going to waving the bill. And I also sent them email.                                                               Sincerely                                                                      

  ***** *****.     10-8-24