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Business Profile

Used Car Dealers

Dealers Choice, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Dealers Choice, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dealers Choice, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/28/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Robo call, about extended auto warranty. I am on the do not call list

      Business Response

      Date: 11/29/2022

      I am very sorry to hear you’ve been back by the irritating company. I feel your pain. We’ve been fighting this company for a few years now we’ve called the FCC, the FBI and the Better Business Bureau or local police and anybody else that would listen. They have a similar name to us. It is not us we do not call to try to sell anything to customers, we are a small family owned used car operation. Please remove this from our file and good luck to you on getting them to quit calling you. If there’s anything I can do in the future feel free to respond back but we too have been trying too have been trying eliminate these people . 

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7-7-22 I gone there to see a car but ended up with getting 2 trucks I gave them 39.650$ cash for the 2 of them the Ford f150 4x4 2014 was mine and with in a week the truck was having transmission problems I could not get it in to the Ford place to look and the truck they had nothing open for over a month I called them the gave my the guy they use and he can't do nothing til the 11 of the mouth and it could cost me 5.300 $ for a new transmission I have not had this truck 30 days and I have. Kt puta100 . miles on it they did.not even had the transmission looked at I have pick of the filter and it was in tha pan of the transmission and the oil was almost black and there was meTal in the pan from the transmission I want them to do the right thing and stop saying I did something to it

      Business Response

      Date: 08/10/2022

      Let me start with saying, I would love it it every car or truck that we sold never broke. We do our best in personally driving, taking to licensed  repair shops for evaluation and we also offer every customer take all units to a Mechanic  of their choice along with Insisting that all customers text drive unit before purchase to eliminate these types of issues. All that being said we can not tell future and do not have the ability to for see future events. This is why we offer service contracts for breakdown coverage. Now after looking at this deal and the history of conversations with staff a few things stick out to me. Customer has purchased the truck as is from us but did buy a service contract which does not look like has been used. If the truck is broken  this is why we offer these types of services. Last I heard the transmission was fine but someone had inadvertently turned transfer case to neutral. If this isn’t the case truck needs to get to a licensed repair shop and call in to warranty company for authorization if needed. We all agree truck was driving perfect at time of sale with no diagnostic trouble codes. If help is needed finding a shop please call us we are happy to assist. 

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