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Business Profile

Education

PowerSchool

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with PowerSchool for a custom-built app and notification system, referred to as SchoolMessenger, for the ********* school year. We noticed mid-year that our app was no longer available in the ****** Play Store (likely since October 2024, based on the complaints I had been receiving from parents), and Android users were no longer receiving our push notifications or able to find the app on ****** Play Store if they were a new user. I have sent MANY (estimating over 50) emails with tech support that kept putting me off, saying they had no estimated date for resuming use of the product. I have asked for a partial refund for the 6 months of non-functionality of the app for half of our school's users. I have been pushed up the ladder by their tech support and still have heard no response to how they will compensate us for their failure to provide us with the product we purchased ($1,500).

  • Initial Complaint

    Date:11/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Power School customer assistance in May 2023 asking if I could get out of our contract. Due to it being a three yr contact, I was told I couldn't and it would expire in Sept. 24. Several emails went back and forth but you will see an uploaded document which shows on June 15, 2023 I received an email from Power School acknowledging my wish to cancel and they ask for a reason which I provided, responding accordingly. In July 2024, I declined to sign the new agreement. They continue to bill me (almost $6000) for a new year stating I have not requested to cancel the contract with 30 days notice. Resolution requested: Power School to acknowledge receipt of request to cancel in a timely manner and to clear our account, canceling the relationship we have with them and to no longer contact us regarding the matter.

    Customer Answer

    Date: 11/18/2024

    I apologize for not sending you the correct address.   

    The address for Power School is: 

    Power School Group, LLC

    ****************, Folsom, CA 95630

    Thank you,

    ***** ******

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings - On several occasions I reached out to School Spring to delete applications and/or account. The response to each request has been this is not possible as evidenced in the attached. Please provide assistance with the actioning of my request until completion. Thank you in advance. ********************

  • Initial Complaint

    Date:09/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ******************************* and I am the Technology Director for the *** #** / MSAD 23 Carmel/****** **8 school district. We use Powerschool for our Student Information System. For the past year we have been trying to implement a gradebook with standards-based grading system. This sytem is fully supported by PowerSchool. However, despite our district spending $10,000 for to have PowerSchool configure the system and train us; the system still does not work and we have been working on it for a year. We have had three trainers all who tried to set it up and failed, each using up a couple hour blocks of training we paid for. Now, our training hours that we paid for are about to expire next month and ***** will return our emails regarding this issue. The last person was *************************** who has been ignoring our emails since July 26th. My issue is three-fold: The fact we have spent a lot of money and have not, at all, received what we paid for, the fact they have failed to be able to properly set this up on their own system, and the fact they are now ignoring our communications entirely. We would like both a full/partial refund, extend our training hours for another year, AND for them to finish the job.

  • Initial Complaint

    Date:04/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased access to PD+ training based on the recommendation for a PowerSchool sales associate, *******************. He did not completely make clear what I was requesting or paying for. The main problem arose when PowerSchool was unable to provide access to the training site. They initially provided access to the wrong account. They gave me access as the ************************. I do not work for the Arch. Then they told me to contact PowerSchool and acted like it was my fault I could not gain access. If I go into the training site and enter lost password, I am asked to enter my email. If I enter the email is says if you have an account your password reset will be sent to you. I have tried this several times and I clearly have never been given an account. They have started to send me past due notices for payment, but I still cannot access the site. I have tried to call them, email and do anything I can to say I will pay for the service, but I am not paying for something that I cannot gain access too. They told me I had to resolve the issue and one day I called several people over and over until I ended up speaking to the same person. Clearly their sales person has made a mistake, but they refuse to acknowledge this. All I am asking at this point is that they redo the terms of the contract because it's not fair to bill me for months I have been unable to gain access to the site. Either that or simply cancel the contract as I no longer want the service. I did sign the contract so I am willing to be reasonable but they need to restructure the contract to provide access to the months I am actually given access to the site. I have never been able to access PD+ since Jan 23 when this contract starts. I feel this should void their contract.

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