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Business Profile

Producers

ST Productions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets on 8/15/22 for a Y&T concert that was scheduled for 4/21/23 at Quarry Park amphitheater in *******. ST productions sold tickets through Eventbrite and I paid $221.20 for 2 front row seats. On 1/27/23 I received an email from ST Productions (via Eventbrite) that the concert was cancelled due to unforeseen circumstances and that if I wanted a refund I didnt need to do anything- tickets would be refund within 1 week of the originally scheduled event. The concert (which took place and was handled by the *************** and I had to buy new separate tickets for as they DID NOT honor the ST Productions tickets) was held 4/21 and I still do not have a refund from ST Productions for the 2 tickets $221.20 for the cancelled concert. I have emailed **** with ST Productions multiple times and also called him multiple times, I contacted the city of *******, the ******* Chamber of Commerce who said they would pass along my information to him for the refund request and *** also tried to file disputes/claims with Eventbrite, PayPal and was denied both given that it has been over 180 days since my original purchase. I am currently trying to dispute the charge with my credit card company but do not feel that will be successful either given the timeframe. Other people are also awaiting refunds. I did some research and it looks like he has started a new business ******************* LLC. Seems like he may have told people to wait knowing it would put ** past the 180 days to be able to dispute the chargers. I feel this person stole my money and now is in business again and should be held accountable for his actions. Please help. Thank you.

ST Productions is NOT a BBB Accredited Business.

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